The Office Technology Group is hiring: IT Support Specialist in Milwaukee

We are seeking an IT Support Specialist to join our team! You will be a part of a team that is focused on delivering excellent customer service while solving technical issues.

Responsibilities:

• Evaluate, prioritize, and respond to service requests.
• Create and maintain detailed documentation regarding service tickets and client environments.
• Install, support, and troubleshoot workstations, servers, network infrastructure and other devices.
• Utilize remote monitoring and management (RMM) tools to resolve technical issues and provide proactive maintenance.
• Administer and maintain end user accounts and permissions.
• Provide onsite and remote technical support.
• Participate in the after-hours on-call rotation.

​Qualifications:

• Strong customer service skills
• Strong troubleshooting and critical thinking skills
• Ability to prioritize and multitask
• Detail-oriented
• Ability to work independently and in a team environment
• Valid Wisconsin driver's license and an insurable record

Compensation and Benefits:

• Medical Insurance
• Vacation Program
• Holiday Program
• Simple IRA with Company Match
• Direct Deposit
• Company Events
• Profit Sharing