Property Management Company is hiring: IT Support Specialist in Orange
Property Management Company, Orange, CA, US, 92613
Job Description
Position Overview
A well-established company based in Orange County is seeking a reliable and resourceful IT Support and Help Desk. This position supports daily IT needs across the company and works closely with the IT manager. The ideal candidate will provide front-line technical support and assist with system operations and troubleshooting.
Key Responsibilities
Provide technical assistance on hardware, software, and network issues
Troubleshoot desktop, laptop, printer, and mobile device problems
Resolve user issues via phone, in person, or electronically
Perform account setups, password resets, and access management
Maintain accurate logs and documentation in the ticketing system
Escalate unresolved issues and follow up to ensure resolution
Support remote users and multiple office locations (some travel required)
Assist in system upgrades, installations, and maintenance tasks
Required Skills & Experience
2+ years of technical support/help desk experience
Working knowledge of LAN/WAN, TCP/IP, VPN, SMB, and Windows environments
Familiarity with Microsoft 365, Azure, Active Directory, and Windows servers
Strong troubleshooting, communication, and customer service skills
College degree or equivalent hands-on experience
Reliable transportation and valid CA driver’s license
Preferred Qualifications
CompTIA A+ or Network+
Experience with VMware, Meraki, or similar platforms
Familiarity with ticketing systems and escalation protocols
Additional Information
Some evening or weekend support may be required
Cross-training and flexibility encouraged as team needs evolve
Duties may change based on business requirements
Qualified candidates who enjoy solving problems, supporting users, and working in a fast-paced environment are encouraged to apply.