Event Source is hiring: IT Support Specialist in Cleveland

Benefits:

• 401(k) matching
• Company parties
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

We are seeking a tech-savvy and service-oriented Level 1 IT Support Specialist to join our growing team in Cleveland, OH. This entry-level role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about helping others navigate technology. The ideal candidate will be resourceful, organized, and able to provide technical assistance while maintaining a strong customer-service mindset. This person should be collaborative, solution-oriented, and aligned with our Core Values: Consistency, Adaptability, Reliability, and Teamwork (CART).

Essential Duties and Responsibilities:

• Technical Support:
  • Provide basic troubleshooting for desktops, laptops, printers, and software (Windows and macOS).
  • Use remote support tools and diagnostic utilities to resolve service tickets promptly and effectively.
• User Support and Onboarding:
  • Set up and decommission workstations and accounts for new hires and terminations.
  • Assist team members with password resets, portal access, and SharePoint support.
• Collaboration and Communication:
  • Prioritize, track, and manage support tickets to meet service-level expectations in coordination with third-party IT vendors.
  • Build and maintain strong cross-departmental relationships through clear communication, active listening, and timely follow-up.
• IT Operations:
  • Escalate and manage issues related to:
    • Printers and printing systems
    • Cell phone and IT equipment procurement
    • Ticketing system oversight and support workflow improvement
  • Maintain internal documentation on systems, tools, and IT procedures.

Location and Work Environment:

• Onsite in Cleveland, OH.
• Occasional travel between company locations may be required.
• Primarily office-based with some exposure to warehouse environments (some areas may lack heating or air conditioning).
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Schedule, Compensation, Benefits, and Perks:

• Standard schedule: Monday Friday, 8:30am-5:00pm.
• Occasional evening or weekend availability may be required to support projects or urgent service needs.
• Base salary: $42,000$55,000.
• Comprehensive health insurance (medical, dental, vision), and supplemental insurance plans are available.
• 401(k) with company match.
• Team member rental discounts.
• And more!

Qualifications and Requirements:

• Associates degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• 12 years of experience in a help desk or IT support role preferred.
• Familiarity with Windows and macOS operating systems.
• Basic knowledge of Microsoft 365, Active Directory, and remote support tools.
• Strong problem-solving and troubleshooting skills.
• Excellent interpersonal and communication skills.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Willingness to learn and grow in a collaborative team environment.
• Ability to maintain confidentiality and uphold company security standards.
• Proficiency in the English language (written and verbal) required.
• Completion of a Behavioral and Cognitive Assessment through the Predictive Index required.
• Successful completion of a company background check and drug screening required.