IT Support Specialist Job at Superior Products Distributors Inc in Cheshire

Schedule: Monday - Friday 8:00 am - 5:00 pm with a 1-hour lunch

Job Summary:

We are seeking motivated IT professionals to join our growing team in Cheshire, CT. This role will provide end-user support, field services, and leadership in day-to-day IT operations. The ideal candidate has strong technical skills, a customer service mindset, and the ability to work both independently and as part of a team.

Responsibilities:

• Provide Tier 1–2 technical support to resolve hardware, software, and network issues.

• Perform on-site installation, troubleshooting, and maintenance of IT equipment.

• Manage and track tickets through the service desk system, ensuring timely resolution.

• Support onboarding/offboarding, account setup, and system access requests.

• Collaborate with IT leadership on service improvements and technology rollouts.

Qualifications:

• 2–5 years of IT support, field technician, or service desk experience.

• Knowledge of Windows OS, Microsoft 365, networking basics, and ticketing systems.

• Strong communication, problem-solving, and customer service skills.

• Valid driver’s license (field work may be required between sites).

About Superior Product Distributors, Inc.

Superior Product Distributors, Inc. has been Southern New England’s largest independent, family-owned supplier of construction products and services since 1967. Now proudly operating 7 locations across the region. We offer a wide range of top-tier construction materials, jobsite equipment & supplies, jobsite technology, equipment rentals, and expert services to contractors and homeowners—all backed by our commitment to exceptional customer support. At Superior, we value the relationships we build with our employees, customers, and partners, and we are dedicated to fostering a workplace where your contributions make a difference.

Check Out Our Website: spdionline.com

Why Choose Superior?

At Superior, you're not just joining a company, you’re joining a team rooted in tradition, driven by values, and united by a shared commitment to excellence. We believe in creating a workplace where people feel supported, valued, and empowered to grow. Whether you’re just starting out or bringing years of industry experience, you'll find real opportunities to develop your skills, take on new challenges, and make a lasting impact.

We offer a comprehensive benefits package designed to support your health, work-life balance, and financial goals. Enjoy medical, dental, and vision coverage, an HSA with employer contributions, a 401(k) with company match, and company-paid long-term disability and life insurance. We prioritize your well-being with generous paid time off, sick time, holidays, and weekly pay every Friday. Plus, we provide employee discounts, wellness programs, and EAP access to help you thrive both personally and professionally.

If you're looking for a place where your work matters—and where integrity, teamwork, and dedication are more than just words—we invite you to build your future with Superior.

Superior is proud to be an equal opportunity employer. We encourage all qualified applicants, regardless of sex, race, religion, national origin, age, disability, sexual orientation, gender identity, or expression, to apply. All job offers are contingent upon successfully passing a pre-employment drug screen, background check, and providing proof of eligibility to work in the United States