IT Support Specialist Job at Prequel Solutions in East Liverpool

This position is required onsite 5 days a week in East Liverpool Ohio.

General Job Description and Duties:

Set up workstations with computers and necessary peripheral devices (routers, printers etc.)

Check computer hardware (HDD, mice, keyboards etc.) to ensure functionality

Install and configure appropriate software and functions according to specifications

Develop and maintain local networks in ways that optimize performance

Ensure security and privacy of networks and computer systems

Provide orientation and guidance to users on how to operate new software and computer equipment

Organize and schedule upgrades and maintenance without deterring others from completing their work

Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)

Maintain records/logs of repairs and fixes and maintenance schedule

Identify computer or network equipment shortages and place orders

Travel to client sites to perform IT Support duties

Create documentation

Comply with project plans and industry standards

Participating in on-going process improvement initiatives.

Meet business objectives assigned by the Managing Partners

Communicate with end users to troubleshoot software defects

Patriciate in periodic project update meetings with Management

Analyze IT specifications to assess security risks

Design and implement safety measures and data recovery plans

Install, configure and upgrade security software (e.g. antivirus programs)

Secure networks through firewalls, password protection and other systems

Inspect hardware for vulnerable points of access

Monitor network activity to identify issues early and communicate them to IT teams

Act on privacy breaches and malware threats

Serve as a security expert and conduct trainings when needed

Draft policies and guidelines

Required Skills:
Adaptable to learning various computer systems
Sales mentality
Strong work ethic, reliable
Detail Oriented
Willingness to study on own time to achieve above goals
Thrives in collaborative environment
Good communications skills, with customers, team and stakeholders
Customer-focused mindset
Ability to exercise substantial judgment and work with limited supervision.
Ability to work with a wide variety of problems and personalities, while continuing to promote a professional and
pleasant demeanor.
Education/Experience
A Bachelors degree in Computer Information Systems or equivalent work experience.
0-2 years of increasingly responsible experience in an information technology environment.