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IronOrbit

IT Support Specialist I Job at IronOrbit in New York

IronOrbit, New York, NY, United States, 10261

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Overview

The Deskside IT Support Specialist – L1 will deliver a combination of remote and onsite technical assistance to end-users, focusing on timely issue resolution, user account support, hardware/software troubleshooting, and IT asset maintenance. The specialist is expected to have experience with Google Workspace and foundational knowledge of MacOS administration using JAMF.

Details

Department: Managed Services

Location: IronOrbit - NYC

Compensation: $32.00 - $35.00 / hour

Key Responsibilities

On-Site Support

  • Troubleshoot hardware, software, peripherals, and connectivity issues
  • Set up desktops, laptops, printers, mobile devices, and audiovisual tools
  • Manage onboarding/offboarding activities and update equipment tracking systems
  • Collaborate with Tier 2+ support for escalated or complex technical problems
  • Maintain inventory, replace faulty equipment, and process warranty returns
  • Conduct regular upkeep of local infrastructure and devices

Remote Support

  • Resolve support requests via phone, email, or remote session
  • Assist with virtual desktop setup and application deployment
  • Manage account access, MFA, and provisioning in Active Directory, Microsoft 365, and Google Workspace
  • Escalate unresolved tickets as needed while maintaining ITSM documentation
  • Contribute to IT initiatives such as system migrations and remote deployments

Skills, Knowledge & Expertise

  • Practical experience with Google Workspace administration
  • Familiarity with MacOS and JAMF device support
  • Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP)
  • Exposure to ITSM platforms and support ticket workflows
  • Proficient in tools such as Zoom, Dropbox, Slack, Microsoft 365
  • Strong communication and task management abilities
  • Comfortable working independently or collaboratively within engineering and support teams

Seniority level

  • Associate

Employment type

  • Full-time

Job function

  • Information Technology

Industries

  • IT Services and IT Consulting
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