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Investco

IT Support Specialist II Job at Investco in Sumner

Investco, Sumner, IA, United States, 50674

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At Investco, we are team of professionals who manage, direct, and grow a large portfolio of operating businesses and real estate assets including residential, commercial, industrial, and agricultural properties. We've been in business since 1983 with a laser focus on creating and building lasting value for generations. Come join our team!

Position Summary

The IT Support Specialist II supports and maintains core technology systems for Investco and its affiliated companies. This hybrid Tier 1-2 role handles both frontline user support and back-end system administration tasks. The technician will troubleshoot hardware/software issues, assist with onboarding/offboarding, deploy and manage devices, and support infrastructure projects including patching, monitoring, and basic networking.

This position is ideal for a well-rounded IT generalist with hands-on experience in both user-facing support and foundational system administration.

Essential Duties And Responsibilities

  • Respond to and resolve technical support requests via phone, email, chat, and in person.
  • Provide Tier 1 and Tier 2 troubleshooting for desktops, laptops, mobile devices, printers, and peripheral hardware.
  • Support user onboarding and offboarding, including account creation, system provisioning, and access management.
  • Deploy and manage endpoint systems using Microsoft Intune and Microsoft 365 tools.
  • Assist in administering Active Directory, Exchange, and other enterprise applications.
  • Support patch management, antivirus updates, and system hardening procedures.
  • Assist in maintaining accurate IT asset inventory and documentation.
  • Assist in IT infrastructure rollouts, upgrades, and on-site setup at remote locations.
  • Follow IT policies and procedures, contributing to documentation and improvement efforts.
  • Support backup and disaster recovery efforts.
  • Collaborate with senior IT staff on projects related to security, networking, and cloud services.
  • Stay current on industry trends, tools, and technologies.
  • Perform other duties as assigned.

Education And Experience

  • Associate's or Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
  • 2-4 years of combined experience in IT support and system administration.
  • Strong problem-solving skills and the ability to work independently or as part of a team.
  • Familiarity with Windows environments, Microsoft 365, and basic networking concepts (TCP/IP, VPNs, VLANs).
  • Working knowledge of Active Directory, Group Policy, and user management tools.
  • Hands-on experience with device imaging, endpoint management, and ticketing systems.
  • Customer-first attitude and excellent communication skills.
  • Ability to work independently and as part of a team.
  • A valid driver's license, reliable transportation, and a clean driving record; travel up to 100 miles per week may be required.
  • Ability to lift and carry up to 50 lbs.
  • Candidate must pass a background check and/or drug screening upon offer.

Preferred Qualifications

  • Experience with Microsoft Intune, Exchange Online, Azure AD, or similar enterprise platforms.
  • Basic knowledge of virtualization (VMware, Hyper-V).
  • Exposure to cybersecurity principles or frameworks (NIST, CIS).
  • Certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications.

Schedule and Location: This position will be located onsite in Sumner, Washington with normal working hours between 8 a.m. and 5 p.m. Monday - Friday (remote work not available).

Why Work for Us?

  • Health Insurance including Dental & Vision Insurance + FSA
  • 401(k) Retirement Plan with Company Match
  • Competitive salary
  • Life Insurance
  • Long-term Disability Insurance
  • 9 paid Holidays
  • Support employee development and professional organizational memberships
  • We encourage career growth

We are an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, marital or veteran status, or any other legally protected status.

Salary: $31.00 - $36.00 per hour

Job Posted by ApplicantPro

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Information Technology

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