ISG Technology LLC is hiring: IT Support Specialist III in Oklahoma City

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Overview

ISG Technology provides IT services to help drive business growth by day-to-day IT maintenance, network security, data protection and IT infrastructure design, implementation and management. The company has a long-standing history spanning over four decades.

What You Will Do

• Monitor and support networks and systems; provide proactive services to prevent larger issues through automation and patching.
• Serve as the escalation point for ITSS I/II technicians and communicate professionally across internal and client organizations.
• Operate and improve automation services as technology evolves; ensure timely client notifications of issues.
• Ensure client environments are monitored, triaged and issues are resolved efficiently.

Key Accountabilities

• Network / System Monitoring & Support
• Service Desk Escalation Support
• Client Ticket Management / SLA Adherence
• IMAC and Break/Fix Support
• Update ITGlue / Tooling

What You Bring To The Position

• Strong alignment with ISG core values; commitment to consistent operating methods.
• Ability to adapt to change and continuously improve; creative problem-solving under evolving conditions.
• Collaborative mindset across team members and departments.
• Desire to provide customers with optimal technology solutions and excellent service; ability to set and meet goals with your supervisor.
• Self-starter with ability to develop and execute plans and deliver quarterly goals.
• Professional, confident, and capable of building trust without being overbearing.

Essential Duties And Responsibilities

• Use collaborative skills to multi-task user issues, document troubleshooting and triage steps for team follow-up.
• Manage queues for tasks, alarms, incidents; troubleshoot and triage as needed.
• Troubleshoot, analyze and resolve recurring issues; document findings and develop preventive procedures.
• Work with stakeholders to address licensing, software and hardware gaps as identified.
• Support the company by performing other duties as assigned.

Technical Skills

• Respond to software-generated alerts; troubleshoot recurring issues.
• Create and manage reports and scripting for clients using RMM tools.
• Manage tickets based on priority and SLA.
• Acquire and maintain technical certifications as assigned (e.g., Auvik, Cisco, Citrix, Fortinet, HP, Microsoft, RMM, Veeam, VMWare).

Customer Service Skills

• Communicate with customers about tickets and planned resolutions.
• Handle end users/managers during high-pressure situations.
• Inform customers about ISG service offerings that may help monitor their environment.
• Participate in after-hours call rotation to support customers.

Professional & Behavioral Skills

• Oral Communications, Written Communications, Customer Service, Ethics, Organizational Support, Judgment, Interpersonal Skills, Strategic Thinking, Planning and Organization, Professionalism, Adaptability, Detail & Task Orientation.

Educational & Work Experience Requirements

• High School Diploma or GED required.
• Bachelor’s Degree in related field preferred.
• 5–7 years of similar or related experience.
• Experience with Cisco Unified Communications and MS Teams Voice required.
• Working knowledge of networking and systems administration.
• Ability to analyze complex situations and troubleshoot under pressure; strong attention to detail and time management.
• Valid driver’s license; driving record must meet ISG insurance criteria.

ISG Core Values

• Humor & Fun – value balance, collaboration, inclusivity.
• Resilience – meet high-pressure challenges; see assignments through.
• Lead by Example – accountability and reliability in using systems and tools.
• Continuous Improvement – creative thinkers; willingness to coach and be coached.
• Team First – proactive training, willingness to take on responsibility, collective accountability.

Environment & Working Conditions

• Prolonged desk work at a computer and phone in a general office environment.
• Travel to client locations with varying conditions.
• Ability to meet position requirements with or without reasonable accommodation.

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