Liberty University is hiring: IT Support Specialist I in Lynchburg

Overview

IT Support Specialist I at Liberty University. The Campus Support, Support Specialist provides technical support and customer service for university-owned and personally-owned equipment, helping end users accomplish business and education tasks by resolving technical issues.

The role receives, prioritizes, documents, and resolves end user computer-related help requests. Problem resolution may involve diagnostic and help request tracking tools, remote troubleshooting, and software installation. Support specialists coordinate with other IT departments to ensure issues are resolved.

Essential Functions And Responsibilities

• Receive, prioritize, document, and resolve end user computer-related help requests.
• Maintain repair metrics at required level.
• Maintain call and chat support metrics at required level when assigned Remote Support duties.
• Escalate tasks when a higher level of technical ability or customer service skills is required.
• Hardware/software diagnosis and repairs.
• AV and Classroom equipment troubleshooting and diagnosis.
• Utilize help request system to document work and customer interaction.
• Obtain position-specific certifications, including but not limited to Apple, Dell, HP, and Lenovo hardware certifications, LU Certified Driver certification, CompTIA IT Fundamentals, CompTIA A+, and other technical certifications as required.
• Strictly adhere to Liberty University policies, representing the University in an exemplary manner.
• Work effectively as a team member, embracing LU’s Christian model and Mission – Training Champions for Christ.

Qualifications And Credentials

Education and Experience

Minimum Qualifications

• Ability to drive with a clean driving record to commute to the on-campus work location and obtain the LU Certified Driver certificate.
• Familiarity with computer hardware, software, operations, and common problems.
• Ability to learn new technologies and concepts quickly.
• Strong customer service, interpersonal, and communication skills.
• Previous education or professional certifications may be considered in lieu of work experience.
• Must possess or be able to obtain:
• CompTIA A+ certification
• Vendor hardware repair certifications
• Dell
• HP
• Lenovo
• Apple
• Must be 21 and have a clean driving record to obtain the LU Certified Driver certificate.
• Other technical certifications as required.

Tier 1

• Two-year college degree in Computer Science or related discipline or equivalent work experience.
• Minimum of one year of experience in computer troubleshooting or a similar technical field.

Abilities And Competencies Essential To The Function Of The Job

Communication and Comprehension

• Ability to effectively communicate both verbally and in writing to convey clear, well-articulated information.
• Ability to understand, speak, and write English professionally.
• Public communication skills to professionally represent Liberty University.
• Ability to explain technical issues in layman’s terms.
• Strong organizational skills.
• Excellent computer skills.

Problem Solving

• Ability to reason, analyze information and events, and apply judgment to solve routine and complex problems.

Physical and Sensory Abilities

• Occasionally travel to campus and off-campus locations by vehicle.
• Sit to perform deskwork or type on a keyboard; hear and speak to communicate orally; stand, walk, and climb stairs as needed.
• Handle materials, reach overhead, kneel or stoop to conduct business.
• Regularly lift 50 pounds or less.

Working Conditions

This position requires 40 hours per week, on-campus in an office environment. Schedule is based on staffing needs, with typical hours Monday to Friday, 7:30 AM – 5:00 PM, and occasional evening and weekend shifts.

Driving Requirements

Use of personal or LU vehicles is required for travel in performance of essential functions. Valid Virginia driver’s license, DMV record, and liability insurance are required.

Target Hire Date

2025-09-01

Time Type

Full time

Location

Lynchburg - In Office

Note: The University is an Equal Opportunity Employer and complies with applicable federal and state anti-discrimination laws. The University’s hiring practices and EEO discrimination practices comply with federal and state law. The University is Christian religious-affiliated and may apply religious eligibility considerations where permitted by law.