IT Field Support Specialist Job at Independent Software in Corridor North

What you will be doing!

As an IT Field Support Specialist, you willprovide Tier 2 and 3 on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment. You will conduct site surveys, assess and document current site configuration and user requirements, analyze existing requirements and prepare specifications for hardware acquisitions, develop hardware installation schedules, prepare drawings documenting configuration changes at each site, and prepare site installation and test reports.

Requirements:

• Skilled in installing, repairing, and troubleshooting computer hardware and peripherals. Well-versed in installing Windows, software, applications, antivirus and patches
• Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
• Demonstrated ability to read and understand technical manuals and schematics
• Experience with Microsoft Office Applications (Word, Excel, PowerPoint and Access)
• Support network upgrade projects or initiatives
• Support end-user connectivity needs
• Able to manage time and priorities effectively
• Able to work efficiently with minimal supervision
• Proficient in working with end-users remotely
• Demonstrated expertise in Microsoft Windows 7 and 10
• Familiar with Active Directory security and policies
• Excellent analytical and problem-solving skills
• Maintain government and vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables & telephone systems.
• Outstanding communication skills to relate with team members and support workers
• Must be able to lift 50lbs.
• Must be able to drive a company vehicle
• Must be available to work an 8-hour shift between 6am-and 6pm, as determined by management.

What you will be doing!

As an IT Field Support Specialist, you willprovide Tier 2 and 3 on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment. You will conduct site surveys, assess and document current site configuration and user requirements, analyze existing requirements and prepare specifications for hardware acquisitions, develop hardware installation schedules, prepare drawings documenting configuration changes at each site, and prepare site installation and test reports.

Requirements:

• Skilled in installing, repairing, and troubleshooting computer hardware and peripherals. Well-versed in installing Windows, software, applications, antivirus and patches
• Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
• Demonstrated ability to read and understand technical manuals and schematics
• Experience with Microsoft Office Applications (Word, Excel, PowerPoint and Access)
• Support network upgrade projects or initiatives
• Support end-user connectivity needs
• Able to manage time and priorities effectively
• Able to work efficiently with minimal supervision
• Proficient in working with end-users remotely
• Demonstrated expertise in Microsoft Windows 7 and 10
• Familiar with Active Directory security and policies
• Excellent analytical and problem-solving skills
• Maintain government and vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables & telephone systems.
• Outstanding communication skills to relate with team members and support workers
• Must be able to lift 50lbs.
• Must be able to drive a company vehicle
• Must be available to work an 8-hour shift between 6am-and 6pm, as determined by management.

• High school/GED and at least five (5) years of experience. Equivalent education and experience: Associate degree and two (2) years of experience
• Security+

Clearance Required:Must possess an active TS/SCI with Full Scope Polygraph security clearance to be considered for this role

Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.

Who referred you to this position? Enter their first and last name here.

What's your citizenship / employment eligibility?*

What's your highest level of education completed?*

College or University

Desired salary

Do you possess an active and current TS/ SCI clearance?*

Do you possess an active and current Polygraph?*

If yes, what agency conducted the polygraph?*

How many years of relevant experience do you have?*

Please check any current and valid certification (s) that you have.* Security+ A+ CySA+ CASP+ Network+ CISSP None

List any valid certifications you have that are not in the list that may be relevant to this position.

Do you have experience in imaging and troubleshooting Windows-based systems (Windows 7/10)?*

Do you have experience installing, configuring, and maintaining desktops, laptops, servers, printers, peripherals, and teleconferencing systems?*

Do you have experience troubleshooting, repairing, and testing various IT hardware, including fiber optic modems and Ethernet/telephone systems?*

Are you proficient with Microsoft Office Applications (Word, Excel, PowerPoint and Access)?*