IT Support Specialist II Job at University of Arkansas in Fayetteville

Overview

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for "Find Jobs for Students". All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page.

Job Details

Closing Date: 09/10/2025

Type of Position: IT Support

Workstudy Position: No

Job Type: Regular

Work Shift: Day Shift (United States of America)

Sponsorship Available: No

Institution Name: University of Arkansas, Fayetteville

Department: Information Technology

Department\'s Website: https://fama.uark.edu/

Summary of Job Duties

IT Support Specialist II is responsible for a wide range of activities: Systems Administration - manage and maintain Active Directory users and computers, assign share permissions, administer Group Policy; provide user assistance such as troubleshooting user hardware, application, and network problems; provide local area network support such as install, configure & trouble shoot network client & server software and hardware. Determine needs and order appropriate computer hardware and accessories. Asset management record keeping and disposal of surplus equipment. Maintain, update, and assist users with VoIP phone system; Mobile device management - assist in ordering, upgrading, and configuring cellphones and tablets.

This position is governed by state and federal laws and agency/institution policy. Regular, reliable, and non-disruptive attendance is an essential job function of this job, as is the ability to create and maintain collegial, harmonious working relationships with others.

Qualifications

Minimum Qualifications:

• Bachelor\'s degree or associates degree in computer science, mathematics, information systems or a related field from an accredited institution of higher education
• At least two years of experience in computer support and/or help desk experience
• Valid Driver\'s License

Preferred Qualifications:

• At least three years of experience in computer support
• Experience with Microsoft InTune
• Experience with remote support software
• Experience with IT ticketing systems
• Experience with Microsoft Teams
• Experience with Microsoft Azure

Knowledge, Skills & Abilities:

• Knowledge of the limitations and use of computer hardware and software
• Knowledge of current application software packages and programming concepts
• Ability to evaluate, diagnose, and rectify software and hardware problems
• Ability to analyze computer specifications and apply programming logic

Additional Information

Salary Information: $43,923 - $48,315; Commensurate with education and experience

Required Documents to Apply: Cover Letter/Letter of Application, Resume

Optional Documents: License or Certificate (see special instructions for submission instructions), List of three Professional References (name, email, business title), Proof of Veteran Status

Recruitment Contact Information: Caitlin Hughes, Strategic Talent Acquisition Specialist, cmmitche@uark.edu

All application materials must be uploaded to the University of Arkansas System Career Site: https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Special Instructions to Applicants

Pre-employment Screening Requirements: Criminal Background Check, Motor Vehicle Reports Check, Sex Offender Registry, Substance Abuse Testing

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX may be sent to the University\'s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Benefits Eligible: Yes