CAIRE Inc. is hiring: IT Support Specialist III in Ball Ground

Overview

JOB DESCRIPTION

Summary/Objective

In this role you will need to be able to navigate, facilitate and lead initiatives across our organization. Program types will vary among organizational needs which are aligned with manufacturing, product development, service, finance, quality, regulatory, marketing and sales. Collaborative and transparent communicator and facilitator who is comfortable at working across functions and varying levels of seniority in the organization.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Monitor Service Desk for tickets assigned to the queue
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Utilize and maintain the helpdesk tracking software
• Assist with onboarding of new users
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment, software and software licenses
• Report issues to the Tier 3 support for escalation
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Assign users and computers to proper groups in Active Directory and Office 365
• Perform timely workstation hardware and software upgrades as required
• Experience setting up virtual infrastructure leveraging VMWare ESXI
• Design, deploy and maintain enterprise infrastructure including storage, servers, and software
• Awareness of security best practices, compliance regulations, and data protection measures
• Scan networks for vulnerabilities, monitor traffic, and respond to security incidents
• Monitor network and application performance to identify and irregular activity
• Perform regular audits to ensure security practices are compliant
• Deploy endpoint detection and prevention tools to thwart malicious hacks
• Manage virtualization platform and plan upgrades and expansions activities
• Manage infrastructure automation and configuration management solution
• Plan and execute upgrades and maintenance for enterprise applications within the company
• Administer Windows Server, Active Directory, Azure and Office 365
• Monitor, troubleshoot, and resolve PC issues
• Support Mobile Device Management solutions
• First and Second level support for end-user systems and applications issues
• In-depth understanding of TCP/IP networking protocols
• In-depth understanding of IP routing
• Ability to work with leadership to identify network related solutions to business problems
• Set up, monitor and support patch management systems to update applications automatically
• An understanding of standard Windows networking operations, such as how to route through different NICs, how to add a printer, how to use tools like Wireshark is desired.
• Experience in ISP validation, control plane management access of firewalls and switches, and security feature implementation and troubleshooting
• Excellent verbal communication and writing skills are required.
• Candidate must be able to work effectively with non-technical clients, sometimes ranging up to C-level users.
• Must enjoy working in a team environment and be able to work with multiple internal departments
• Able to prioritize efforts and adjust schedule accordingly.
• Well versed in the use of standard Microsoft Office productivity tools like Word and Excel, should be able to modify and update diagrams in Visio, and be capable of using numerous communications platforms like Teams, Zoom, and Webex.
• Possess a strong curiosity and enjoy learning about technology in general. This is a position that will provide exposure to a wide variety of technology and will require continuous learning and skills improvement.
• Ideal candidate will be teamwork-oriented, passionate about technology and possess an excellent work ethic and communication skills.
• Ability to manage several tasks at once and prioritize accordingly.

Competencies/Success Factors

• Business or Job-Specific Knowledge
• Project/Task Management
• Results Focus / Output Orientation
• Time Management
• Interpersonal Communication
• Customer Focus
• Problem-Solving
• Decision-Making

Supervisory Responsibility

This position has no supervisory responsibilities

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Some nights and weekends required.

• Nights and weekends may be required

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Frequent standing, sitting, walking, bending, stooping, twisting and occasional crawling.

Travel

Possible travel

Required Education and Experience

• Bachelor’s Degree Computer Science, CIS, or related field (or equivalent work experience in a related field)
• 5-7 years of relevant Systems Administration, and support experience is required

Additional Eligibility Qualifications

None required for this position.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

CAIRE is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.

Note: This description reflects the content as provided and does not imply current hiring status or availability of the position.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Medical Equipment Manufacturing

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Location: Alpharetta, GA