NetGain Technologies, Inc. is hiring: Senior IT Support Specialist in Louisville

Overview

We are seeking a highly skilled and experienced Managed Services Engineer Tier 3 to join our dynamic team. You will be responsible for networking, infrastructure, cloud, and Windows operating systems, providing top-level technical support, and leading the resolution of complex issues. If you are passionate about delivering high-quality IT service and can manage the technical needs of multiple clients, we would like to meet you!

Responsibilities

• Provide Tier 3 support, handling complex technical issues in networking, infrastructure, cloud, and Windows operating systems.
• Design, implement, and manage solutions in networking, cloud infrastructure, and Windows Server environments.
• Collaborate with the IT team to address escalated issues, providing guidance and leadership where needed.
• Establish and maintain strong relationships with clients, acting as a trusted advisor for their IT needs.
• Maintain up-to-date documentation of clients' IT systems and infrastructure.
• Participate in the development and refinement of service delivery processes to improve efficiency and customer satisfaction.
• Stay current with technological trends and innovations in the fields of networking, infrastructure, cloud, and Windows operating systems.

Qualifications

• Server Operating Systems:
  • Installation, configuration, and troubleshooting
  • Configure file, print, and remote access services
  • Basic administration, including adding/removing users and groups, configuring file permissions, checking event logs, configuring, and restoring from backup
• Enterprise Email support of Microsoft Exchange/Exchange Online.
• Configuration and troubleshooting of the following:
  • Hyper-V and VMware
  • SAN Architecture
  • Internal/External DNS
  • Remote Desktop Services
• Advanced Configuration and Troubleshooting of Network Infrastructure including:
  • VoIP
  • Layer 2/3 Switches
  • Routers
  • Firewall
• Working Knowledge of Microsoft SQL Server
• Working Knowledge of Wireless Technologies
• Other Preferred Technical Knowledge
  • Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivity.
  • Understanding of the relationship between switches, patch panels, and connecting nodes to a network
  • Understanding of High Availability / Load Balancing solutions

Requirements

• Credentials and Experience: Minimum 4 years’ experience in the following:
  • Active Directory Support, Microsoft Windows and Windows Server Support, Microsoft Exchange Support
  • Cisco Switching/VLAN/Routing/Firewalling Support
  • Server Hardware Technologies (CPU/RAID/SCSI) Support
  • Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
• Have multiple certifications, a high skill level. The following certifications are preferred: CCNA/CCDA/CCVP/CCIE, VCP, Project+, Network+

Work from Home Requirements

• Travel: While this is a remote position, travel to client locations for support will be required.
• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended
• Work from a dedicated space lacking ongoing interruptions to protect client information