IT/Tech Support Specialist Job at Southern Airways Express in Kahului

Responsibilities and Duties:

• Act as part of an existing support team to assist with questions and issues for our internal tools, third-party products, and IT infrastructure, including troubleshooting hardware/software issues and errors.
• Ability to support users remotely via TeamViewer, AnyDesk, or other similar software.
• Work with internal teams, support desk, and developers to understand requirements for internal products and propose solutions.
• Participate in the development, implementation, and maintenance of Southern’s internally-developed tools, some of which integrate with third-party APIs and software to fit our business processes.
• Take part in the maintenance of licensed third-party products, including our airline reservations system and airline departure control system.
• Other duties, as required, to ensure that our daily operations are smooth and successful.

Location/Hours:

• Full-Time or Part-Time: 20-30 hrs. per week
• Eastern/Central Time applicants preferred: 5:00 am EST start, 8-hour shifts, times may vary.
• Weekdays, weekends, holidays are mandatory.
• Work largely remote from home/virtual with occasional travel required for onsite troubleshooting and facilities setup/management.
• Must have a quiet room/office to work from.
• Must have adequate internet to power supplied equipment.

Knowledge, Skills, and Experience:

• Prior airline experience, in any role, is a plus.
• Experience working with third-party SOAP, REST APIs. OpenTravel and/or NDC APIs are a bonus.
• Some programming experience with PHP, Python, HTML/CSS/JS, or other languages.
• Familiarity with PHP/Laravel is a plus.
• Familiarity with an RDBMS and SQL preferred, such as MySQL or MSSQL.
• Problem-solving skills and attention to detail.
• Ability to multi-task in a fast-paced environment.

About the Company

Southern Airways Express is a commuter airline operating in the United States, headquartered in Pompano Beach, Florida.