Salus Worldwide Solutions is hiring: IT Support Specialist in Arlington

We are seeking an IT Support Specialist to provide technical support to the company’s senior level managers and employees. As an IT Support Specialist, your responsibilities will include analyzing, troubleshooting, and resolving hardware and software issues, as well as assisting in ensuring the efficient operation of computer systems and employee workstations. This is an excellent opportunity for someone who is passionate about IT support and excels in working in a fast-paced environment.

Responsibilities

·         Provide in-person first-level technical support and troubleshooting for software, hardware, and network-related issues.

·         Install, configure, and maintain Microsoft 365 applications and services.

·         Assist with networking configuration, installation, and maintenance.

·         Assist in the creation and maintenance of documentation, including user manuals and knowledge base articles.

·         Configure and support audio/visual systems for meetings and presentations.

·         Conduct user training sessions and provide guidance on IT best practices.

• Build and deploy custom applications based on client requirements.
• Maintain a working log detailed all required system updates.
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware.

Requirements

·         A minimum of 2 years of experience in IT support or a related field.

·         A+ certification or equivalent.

·         Proficiency in Microsoft 365 applications, including Exchange, SharePoint, and Teams.

• Experience working with Mac OS and iOS.

·         Experience in configuring and supporting audio/visual systems.

• A bachelor's degree in computer science or related technology field is preferred.

·         Experience in custom application building and deployment is highly desirable.

·         Solid understanding of networking concepts, protocols, and troubleshooting.

·         Strong problem-solving skills and ability to work independently as well as part of a team.

·         Excellent communication and interpersonal skills.

• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution in a fast-paced environment.

·         Ability to prioritize tasks and manage multiple responsibilities effectively