IT Support Specialist II Job at Enclave Enterprise LLC in West Fargo

"Inspired by Spaces, Empowered by People." At Enclave, we don't just build structures; we cultivate environments where our partners, team members, and communities flourish. Our very name reflects our essence - creating distinct spaces that inspires growth and success. As a unified real estate investment firm, Enclave brings together exceptional development, construction, and property management expertise to specialize in multifamily, industrial, and commercial developments across the Midwest and Mountain West.

Our Growth Story: Since our founding in 2011, we've expanded to over 250 team members, completing more than 150 projects and managing assets exceeding $1.75 billion. Our rapid growth is a testament to the innovative and collaborative spirit that drives everything we do. For six consecutive years, Enclave has been recognized as one of the 50 Best Places to Work. This accolade reflects our commitment to fostering an environment where everyone feels valued, supported, and inspired to excel.

IT Support Specialist

The IT Support Specialist II is responsible for day-to-day IT operations and end user support functions. This position plays a key role in troubleshooting complex hardware and software issues, working closely with all internal stakeholders, and assisting with infrastructure projects.

Position Logistics

• Primary Work Location: West Fargo, ND Corporate Headquarters
• Work Environment: On-Site
• Work Schedule: Monday - Friday | Standard Hours 8AM - 5PM
• Work Type: Full Time (40 hours/week)

Position Responsibilities

End User Support

• Provide comprehensive software and hardware technical support for end users in person or virtually.
• Set up, configure, and maintain workstations and user accounts to ensure optimal performance.
• Support software installations, updates, and patches across various platforms.
• Help maintain comprehensive documentation on IT systems, procedures, and troubleshooting steps.

Infrastructure & Network Support

• Assist in the administration of Windows servers, Active Directory, and the Microsoft 365 environment.
• Collaborate with senior administrators on infrastructure projects and system upgrades.
• Maintain an inventory of IT equipment and ensure timely replacement of hardware components.
• Monitor system performance and escalate complex issues to system administrators as needed.
• Perform regular backups and assist in disaster recovery efforts to ensure business continuity
• Support network troubleshooting activities, including Wi-Fi, LAN, and VPN connectivity issues.

General Responsibilities

• Perform other duties as assigned
• All employees are responsible for the general upkeep of work and shared spaces
• Punctual and regular attendance is required of all employees

We're Seeking Individuals Who Have:

• Strong problem-solving skills and attention to detail
• Excellent communication and customer service skills
• Willingness to learn and adapt to new technologies
• Basic understanding of networking, Windows OS, and Active Directory

Qualifications

• Associate's degree or bachelor's degree in Information Technology, Computer Science, or related field
• 2+ years of relevant IT experience required
• Experience with helpdesk ticketing systems (e.g., Zendesk, Freshservice, etc.) required
• Familiarity with Microsoft 365 administration is preferred

Physical Environment

Office Staff

• This position requires the ability to sit or stand for extended periods while performing office tasks and maintain proper posture and ergonomics to prevent discomfort or injury.
• This position requires manual dexterity and proficiency in using computer keyboards, mice, and other office equipment.
• This position must have the ability to handle and manipulate paperwork, files, and office supplies.

Our salary ranges are established based on a combination of market data, internal equity, and the unique characteristics of our organization such as our size, revenue, and industry. Within the range, individual pay is determined by multiple factors including job-related skills, experience, and relevant education or training.

At Enclave, we’re proud to offer a comprehensive benefits package that supports your personal well-being, professional growth, and financial future.

Financial Wellbeing

• Competitive pay with ongoing performance review
• Role specific bonus potential and/or commission programs
• 401(k) with company match
• Various supplemental insurance options
• Employee referral program

Health & Wellness

• Medical, dental & vision plans
  Company-paid life & disability insurance
• Health Savings Accounts (HSA) with employer contribution
• Dependent Care Flexible Spending Accounts (FSA)
• Mental health resources & employee assistance programs
• Paid bereavement & parental leave program
• Paid Time Off (PTO) plans, paid holiday and volunteer programs

Career & Culture

• Tuition reimbursement and leadership development opportunities
• Team-building and community engagement opportunities
• Employee recognition programs
• Supportive, values-driven work environment
• Regular team member feedback surveys to drive workplace improvements

At Enclave, we build more than spaces—we build rewarding careers. Join a team where your growth is supported, your contributions are valued, and your future is invested in.

Enclave provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Enclave does not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Talent Acquisition Team.