Allied Solutions LLC is hiring: IT Service and Support Specialist in Carmel

Overview

Join to apply for the IT Service and Support Specialist role at Allied Solutions LLC.

Responsibilities

• Technical Support (50%)
  
  
  
  • Provide IT support resolving simple to complex problems to the end user’s satisfaction
  
  
  • Diagnoses and resolves hardware and software problems for end-users in-person and on the phone. Documents solutions and procedures
  
  
  • Provides on-call emergency end-user support after-hours as scheduled
  
  
  
  


• Inventory management (20%)
  
  
  
  • Update and maintain desktop hardware inventory and surplus equipment
  
  
  • Assist in technical upgrading and maintaining of desktop systems
  
  
  • Performs moves, adds, and changes of IT equipment as needed
  
  
  
  


• Documentation and Research (10%)
  
  
  
  • Create and maintain documentation for system performance, bugs and program requirements
  
  
  
  


• Infrastructure Support (20%)
  
  
  
  • Assist in ensuring maximum availability of all network and systems components
  
  
  • Interact with vendor support contacts to resolve technical problems with desktop equipment
  
  
  
  

Qualifications (Education, Experience, Certifications & KSA)

• Associates, or Vocational or Technical School, degree, or equivalent combination of education and experience, required. Field of Study: Technology


• Bachelor’s degree, or equivalent combination of education and experience, preferred. Field of Study: Technology, Collaboration/Communication


• 0 - 1 years related work experience

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology