TEKsystems is hiring: IT Support Technician in Salt Lake City

Overview

Life insurance, sick time, 401(k), retirement plan. United States, Utah, Salt Lake City.

The IT Support Technician provides first level IT support to employees and their subsidiaries worldwide. The Service Desk Specialist role is responsible for ensuring our customers receive the IT support they need for IT incidents and service requests by phone, email, and ticketing system 24 x 7. If you have the ability to provide great customer experiences while maintaining strong attention to detail, time management, good communication skills, and a critical thinking mentality we encourage you to apply. Position responsibilities and qualifications are outlined below.

Responsibilities

• Providing high quality Customer Service to customers by building relationships and trust through appropriate communication and responsive service.
• Conveying troubleshooting steps and information to customers via phone calls, and email.
• Troubleshooting technical problems and properly documenting all customer requests via a ticketing system.
• Providing first level support for all IT related needs such as:
• • Software and hardware installs, support, and troubleshooting. Including Microsoft products and business specific applications.
  • Wireless device support and troubleshooting, including Apple and Android products.
  • Printer and scanning troubleshooting.
  • Conference room support, including Webex, phone, and video conferencing
• Consulting knowledge documents to implement solutions or appropriately escalate customers\' requests to next tier of support.
• Work hours will range from 6 a.m. EST to 6 p.m. MST with 8 or 10 hour shifts and may include some weekends.
• Remote except for regular scheduled time in the Houston office with possible travel to Ready Mix sites.

Qualifications

• High School Diploma or GED
• 1+ year in the IT industry
• Previous experience troubleshooting IT related issues
• Experience with MS operating systems and applications
• Proficiency with Microsoft Office 365 and Windows 7/10

Physical Qualifications

• Ability to lift up to 30lbs.
• Occasionally requiring squatting, kneeling, or crawling to plug in computer components.
• Ability to work in hot and dusty environments

Preferred Skills

• Comp TIA A+ and/or N+
• Microsoft MCP and/or MCTS
• Associate\'s degree or higher in an IT or business-related discipline

Experience Level

Intermediate Level

Pay and Benefits

• The pay range for this position is $20.00 - $21.00/hr.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace

This is a fully onsite position in Salt Lake City, UT.

Application

This position is anticipated to close on Sep 13, 2025. We are directing you to the original job posting. Please apply directly for this job at the employer’s website.

About TEKsystems: We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.