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Base pay range
$35.00/hr - $40.00/hr
IT Specialist – Full Time
Location: iKrusher Headquarters, 11818 Clark Street, Arcadia, CA 91006 (Onsite)
Schedule: Monday to Friday, 9:00 AM – 6:00 PM
iKrusher is seeking a dedicated IT Specialist to support and maintain our IT processes on a daily basis. This role requires expertise in network administration, strong knowledge of Microsoft Dynamics 365, and the ability to manage both Windows and Mac environments while providing hands-on support to end users.
Duties & Responsibilities
- Maintain, configure, and ensure the reliable operation of computer systems, network infrastructure, and IT policies.
- Handle end-user IT onboarding and offboarding.
- Administer network infrastructure (Ubiquiti).
- Create, document, and maintain IT department SOPs.
- Install and update computer components and software, configure MS365 systems, and integrate automation processes.
- Provide macOS and Windows support, ensuring workstation and application issues are resolved promptly.
- Troubleshoot hardware/software issues, document problems and resolutions, and report impact to stakeholders.
- Recommend hardware and software improvements.
- Perform and oversee regular backup operations, disaster recovery, and failover procedures.
- Train and coach colleagues on IT systems to improve efficiency and user satisfaction.
- Evaluate IT operations, recommending improvements and upgrades to hardware/software.
- Collaborate with external partners as needed to resolve errors or optimize IT systems.
- Stay current with technology innovations and trends.
- Perform other duties as assigned.
- Excellent verbal and written communication skills.
- Mandarin speaking is a plus.
- Expertise in Microsoft 365 Dynamics, specifically Business Central (BC) & CRM components.
- Experience with MS 365 Dynamics conversions is a plus.
- Experience with MS Intune or similar mobile device management systems.
- Ability to troubleshoot PCs, Macs, and iPhones.
- Excellent interpersonal and customer service skills.
- Strong analytical, problem-solving, and time management skills.
- Ability to explain technical issues clearly to both technical and non-technical users.
- Proficiency in Microsoft Office Suite and ability to quickly learn new technologies.
- Bachelor’s degree in Computer Science or related field, or equivalent experience required.
- Minimum of 4 years of related IT experience.
- Full-time, non-exempt, hourly position
- Pay range: $35.00 – $40.00 per hour (approx. $72,800 – $83,200 annually, based on 40 hours per week)
- Eligible for overtime pay in accordance with California labor laws
- Medical, Dental, and Vision coverage beginning the 1st of the month after 60 days of employment
- 401(k) plan with company match after 90 days
- Paid Sick Time and Vacation on an accrual basis (usable after 90 days)
- 10 Paid Holidays per year
We offer a dynamic work environment where innovation and efficiency are highly valued. If you are passionate about IT infrastructure, systems optimization, and providing exceptional end-user support, we encourage you to apply and become a key member of our growing team.
Equal Opportunity Employer
iKrusher is an equal-opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Information TechnologyIndustries
Computers and Electronics Manufacturing
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