IT Specialist Job at 619 Recruiting in Magnolia

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OPENINGS IN THE WOODLANDS, TX AND TAMPA, FL.

NO C2C and No Sponsorship Requirements Allowed.

Type: Direct Hire.

The IT Specialist reports to the IT Manager, providing customer-focused services supporting operations, including end-user support, IT device setup, configuration, network configuration, and troubleshooting.

What You Will Do

• Set up job sites, install Starlink, and configure LAN/WAN networking for mobilization.
• Assist in managing regional office IT needs, including peripherals and conference room AV connectivity.
• Prepare and deliver new user equipment onboarding.
• Diagnose and resolve hardware, software, and network issues.
• Answer user queries, provide technical guidance, and assist with basic computer operations.
• Provide remote support via phone, email, or tools like TeamViewer.
• Train personnel on in-house systems as needed.
• Support printers, Android, iOS, and other peripherals.
• Coordinate printer fleet services and warranty repairs with vendors.
• Maintain compliance with company policies while delivering consistent services.
• Track activities in incident management systems like ServiceNow or Fresh Service.
• Follow company procedures, processes, and guidelines.
• Manage inventory of hardware, software, and mobile devices.
• Maintain documentation of sites, equipment, software, processes, and procedures.
• Perform other duties as assigned.

Who You Are: A Profile of Success

• At least five years in IT support roles; certifications like A+, N+, MCP, MCSA, ITIL are preferred but not required.
• Strong support skills in hardware, software, networking, and Microsoft Office 365; basic networking knowledge.
• Excellent work ethic, punctuality, resourcefulness, and problem-solving skills.
• Ability to troubleshoot and visualize solutions.
• Customer-focused with strong communication skills to explain technical issues clearly.
• Organized, with good time management and teamwork skills.
• Bilingual in English and Spanish is a plus.

Equal Opportunity Employer.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Staffing and Recruiting

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