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Cure is a healthcare innovation campus in the heart of New York City that serves as the go-to hub for innovators and entrepreneurs with a mission to advance healthcare and find cures. The Cure ecosystem features more than 20 on-campus startup and established life science, digital health, and tech-enabled companies focused on developing and commercializing cutting-edge solutions to tackle unmet needs in healthcare. By integrating the capabilities of innovators from academia, government, industry and not-for-profit sectors, Cure seeks to accelerate cures.
Our campus features state of the art laboratory and business facilities, a collaboration residency, office space and premium event venues, including an education center, conference center, and iconic rooftop facility, well as compelling leadership content, industry leading event programming, mentoring, networking, and other services to members of its ecosystem. CureX is an affiliate of Deerfield Management Company, LP. For more information, please visit https://wewillcure.com/.
The Opportunity
Cure is seeking an IT Support Technician to join our dynamic New York City-based team in support of our daily operations, resident support and events. This role is crucial in ensuring the seamless operation of our technology infrastructure, with a particular focus on supporting our event spaces and providing general IT support. The ideal candidate will possessworking knowledgeof audio-visual systems and general IT troubleshooting.
Responsibilities:
IT Support:
·Technical Support: Provide on-site support/troubleshooting for internal employees, and residents relating to hardware, software, printer and network issues for both onsite and remote users
·Network Support: Assist in maintenance and troubleshooting of network systems, monitoring network performance, pushing updates and identifying potential issues.
·Ticketing & Documentation: Documenting and responding to support tickets and requests in a timely and professional manner with thoughtful resolutions.
·Hardware Management: Install, configure, maintain, and take inventory of computers, printers, and other IT equipment – support both Mac and Windows.
·Manage and support Microsoft 365, Entra ID, Intune, SharePoint, Teams, and Exchange.
- Maintain account provisioning and device management in Entra ID.
AV Support:
·Event Preparation: Work closely with onsite AV team to prepare for upcoming events.
·Event Operations: Provide on-site technical support during events, inclusive of configuring and operating, projectors, displays, teleprompters, mixers, lighting, sound systems and video conferencing systems.
·Team Collaboration: Work hand in hand with current AV and IT team. During downtime, taking initiative to learn internal systems, and implement necessary updates.
Preferred Skills & Qualifications:
·Associate or bachelor’s degree in related fields (e.g. Information Technology, Audio-Visual Engineer) or equivalent experience. Relevant certifications (e.g., CompTIA Network+, Cisco CCNA) are required in lieu of a BS degree.
·Basic understanding of AV equipment and systems, including projectors, displays, sound systems, video conferencing and lighting.
·Familiarity with creating/updating Network and IT documentation.
·Proficiency in troubleshooting AV and IT issues in conference rooms throughout the building
·Ability to work independently and as a part of a team with strong communication skills.
·Positive Attitude and willingness to learn.
·Ability to lift and move equipment as needed.
·Ability to manage time and priorities effectively in a fast-paced environment.
·Experience with Microsoft 365, Entra ID
·Experience with help desk ticketing systems is a plus.
·Experience with live streaming platforms or video editing capabilities is a plus.
·Experience with ProPresenter software or Tricaster control panels is a plus.
·Strong fundamentals such as TCP/IP, DNS, LAN/WAN, etc, are preferred.
Please note that this is an on site position. Cure follows a Monday-Thursday in office and Friday remote policy. Hours are subject to change based on event support needs.
To be considered for this position, please email your resume to careers@cureexperience.com
Salary Range: $70,000 - $80,000
CureX is proud to be an Equal Opportunity employer, and we encourage people from underrepresented backgrounds to apply. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Information TechnologyIndustries
Health and Human Services
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