Tech Providers,
IT Services Support Job at Tech Providers, in Carson
Tech Providers,, Carson, CA, United States, 90749
IT Services Support
12+ Months Contract
Carson, CA (On-site 5 days/week)
Travel: This will be an on-site position and will also provide coverage for our Porsche design office in Costa Mesa maybe 20-30% of the time.
Position Objective:
The contractor’s primary responsibility will be to provide first and second level IT Helpdesk support for PCNA IT. This position provides telecommunication, desktop hardware and software support that include: installation of network printers and software, workstation configuration, network connectivity resolution and related troubleshooting for client. The contractor will be required to have a deep understanding of IT support tasks with IT experience.
The contractor will also be tasked to support A/V needs in the facility. He/she will be a first level technical support resource. The contractor will be required to work flexible schedules to meet the demands of the Porsche Experience Center events.
Primary Responsibilities:
• Provide technical support for end-user computers (HP) and mobile devices (iPhone/iPad)
• Provide first and second level support for complex problems
• Work across multiple IT support Groups
• Assist in the developing and deploying of computer images for laptop and desktop systems
• Support the set-up and maintenance of all end user hardware and software
• Assist in the support of all IOS wireless devices
• As assigned, completely configure, test and install files, applications and printers
• Record and resolve or escalate incoming support requests in various ticket tracking tools
• Work with telecommunications provider in the support of audio conferencing
• Assist with audio and visual support for Porsche Experience Center events, when required
• Track various IT assets with software/hardware tracking system(s)
• Transport, pack and unpack IT related equipment for installation or shipment
• Provide quality customer satisfaction, technical expertise, accuracy and timeliness in delivery
• Ensure Security policy is followed in regard to systems access
• Unlock user accounts and reset user passwords
• Responsible for the proper usage of, awareness of, and compliance with Information Technology security policies at Porsche Cars North America.
• Seeks to ensure proper retention of electronic documents, business confidential information, and actively demonstrates an understanding of the need to safeguard competitive information in both electronic and non-electronic formats
Qualifications:
Education
• Certificate or degree in a technical field or equivalent
• Industry relevant training (CTS) or technical courses strongly desired
Experience Required
• 4+ years’ experience in Information Technology helpdesk support
• Apple IOS Computers and Devices
• Windows OS Computers
Preferred
• Audio/Visual Support (Conference Rooms)
• A+ Certified
• 4+ years Help Desk/Call Center experience
• MCSE certified
Skills
• Support knowledge of Windows 10, Outlook, Wireless Technology, Remote field connectivity (VPN), MS Office 2016, Office365 and hard disk imaging
• Ability to solve advanced problems and trouble-shoot complex issues
• Strong multi-tasking skills with the ability to handle multiple priorities
Competencies:
• Very Strong Communication – Both oral and written
• Technical Knowledge - Overall understanding of applied information technology
• Analytical
• Detail-Oriented #J-18808-Ljbffr
12+ Months Contract
Carson, CA (On-site 5 days/week)
Travel: This will be an on-site position and will also provide coverage for our Porsche design office in Costa Mesa maybe 20-30% of the time.
Position Objective:
The contractor’s primary responsibility will be to provide first and second level IT Helpdesk support for PCNA IT. This position provides telecommunication, desktop hardware and software support that include: installation of network printers and software, workstation configuration, network connectivity resolution and related troubleshooting for client. The contractor will be required to have a deep understanding of IT support tasks with IT experience.
The contractor will also be tasked to support A/V needs in the facility. He/she will be a first level technical support resource. The contractor will be required to work flexible schedules to meet the demands of the Porsche Experience Center events.
Primary Responsibilities:
• Provide technical support for end-user computers (HP) and mobile devices (iPhone/iPad)
• Provide first and second level support for complex problems
• Work across multiple IT support Groups
• Assist in the developing and deploying of computer images for laptop and desktop systems
• Support the set-up and maintenance of all end user hardware and software
• Assist in the support of all IOS wireless devices
• As assigned, completely configure, test and install files, applications and printers
• Record and resolve or escalate incoming support requests in various ticket tracking tools
• Work with telecommunications provider in the support of audio conferencing
• Assist with audio and visual support for Porsche Experience Center events, when required
• Track various IT assets with software/hardware tracking system(s)
• Transport, pack and unpack IT related equipment for installation or shipment
• Provide quality customer satisfaction, technical expertise, accuracy and timeliness in delivery
• Ensure Security policy is followed in regard to systems access
• Unlock user accounts and reset user passwords
• Responsible for the proper usage of, awareness of, and compliance with Information Technology security policies at Porsche Cars North America.
• Seeks to ensure proper retention of electronic documents, business confidential information, and actively demonstrates an understanding of the need to safeguard competitive information in both electronic and non-electronic formats
Qualifications:
Education
• Certificate or degree in a technical field or equivalent
• Industry relevant training (CTS) or technical courses strongly desired
Experience Required
• 4+ years’ experience in Information Technology helpdesk support
• Apple IOS Computers and Devices
• Windows OS Computers
Preferred
• Audio/Visual Support (Conference Rooms)
• A+ Certified
• 4+ years Help Desk/Call Center experience
• MCSE certified
Skills
• Support knowledge of Windows 10, Outlook, Wireless Technology, Remote field connectivity (VPN), MS Office 2016, Office365 and hard disk imaging
• Ability to solve advanced problems and trouble-shoot complex issues
• Strong multi-tasking skills with the ability to handle multiple priorities
Competencies:
• Very Strong Communication – Both oral and written
• Technical Knowledge - Overall understanding of applied information technology
• Analytical
• Detail-Oriented #J-18808-Ljbffr