American Freight Furniture & Mattress is hiring: IT Helpdesk Support in Dublin

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Job Details

Description

Job Title: IT Helpdesk Support

Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will respond to inquiries, troubleshoot problems, and offer solutions for a wide range of IT issues. The role requires excellent communication skills, strong technical knowledge, and a customer-oriented mindset.

Responsibilities

• Provide technical support to clients via phone, email, or in-person.
• Identify, troubleshoot, and resolve IT-related issues.
• Document and track support requests and resolutions in the ticketing system.
• Perform remote or on-site hardware and software installations, upgrades, and repairs.
• Assist with user account management, password resets, and access permissions.
• Collaborate with IT team members to resolve complex issues.
• Provide training and guidance to end-users on technology and software usage.
• Stay updated with the latest technology trends, software updates, and security protocols.
• Follow ITSM best practices, including incident, problem, and change management.

Requirements

• Proven experience as an IT Helpdesk Support or similar role.
• Excellent communication and customer service skills.
• Strong technical knowledge of hardware, software, operating systems, and networking.
• Experience with ticketing systems, remote desktop tools, and diagnostic utilities.
• Familiarity with ITSM best practices such as ITIL.
• Ability to work independently and in a team.
• Strong problem-solving and analytical skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Bachelor’s degree in Computer Science, IT, or a related field preferred but not required.

Compensation

The starting pay range is $17-$25 per hour, influenced by skills, experience, and fit. Actual compensation will be determined during hiring.

American Freight is an equal opportunity employer committed to diversity and inclusion in all employment aspects.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Furniture and Home Furnishings Manufacturing

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