Shelby American, Inc. is hiring: IT Support Technician in Tampa

Join Our Team as an On-Site IT Support Technician!

We’re looking for a dedicated IT Support Engineer to join our team! In this role, you’ll be at the heart of our IT operations, ensuring the smooth running of our infrastructure. You’ll diagnose and resolve technical issues, implement innovative technologies, and help keep our systems running efficiently. If you’re passionate about tech and problem-solving, we’d love to hear from you!

This position is on site and not remote.

KEY RESPONSIBILITIES:

• Provide first-line support for IT-related issues and queries.
• Troubleshoot and resolve hardware and software problems.
• Install, configure, and maintain computer systems and networks.
• Assist with the setup and deployment of new equipment.
• Monitor and maintain IT infrastructure to ensure optimal performance.
• Document and track issues and resolutions in a ticketing system.
• Collaborate with other IT team members to improve processes and systems.
• Participate in on-call rotation for after-hours and weekend support.

FAIR RESPONSIBILITIES:

• Ensure accurate installation, configuration, and certification of workstations, printers, cameras, servers, network, and vendor coordination related to the systems.
• Facilitate an efficient process for the installation or relocation, configuration, and customization of workstations for fair-time only employees.
• Support Credentials operations by assisting with the printing of tickets and badges within the automated ticket system.
• Perform additional work-related duties as needed.

QUALIFICATIONS/EDUCATION/CERTIFICATIONS:

• Proven experience as an IT Support Technician or similar role.
• Basic knowledge of computer systems, networks, and software applications.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Familiarity with Windows and Mac operating systems.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional, Cisco CCNA) are a plus.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to receive, organize, plan, and complete complex work assignments in a timely fashion.
• Ability to be proactive, take ownership, and independently develop and implement new technologies.
• Excellent communications and customer service skills and the ability to operate courteously under pressure.
• Basic skills working with Office 365 products.
• Ability to lift and install equipment up to 80 pounds.
• Ability to work flexible hours including, but not limited to, early mornings, late evenings, weekends and holidays as well as 24/7 coverage for major system outages.

PHYSICAL DEMANDS/WORKING CONDITIONS:

Duties are performed primarily in an office setting. Operates computer and standard office equipment, such as telephone and copier/printer. Must be able to stand, walk, sit, use hands, talk, hear, taste/smell, lift or move (up to 80 pounds) and occasionally reach with hands and arms. On rare occasions, may be exposed to environmental conditions such as wet/humid areas, work near mechanical parts, and work in high precarious places, outdoor weather conditions, and risk of electrical shock.