IT Support Agent Job at WheelHouse IT in Orlando

Overview

WheelHouse IT, the largest Managed Service Provider in South Florida, is seeking a passionate and driven IT Support Agent to join our dynamic team. This entry‑level role on our Support Desk provides the opportunity to start in IT from the ground up. Our Support Agents are the end users' first point of contact, delivering friendly, respectful, and knowledgeable service over the phone or via email.

Our headquarters are in Fort Lauderdale, FL, with our newest location in Orlando, FL. Introductory training is provided on‑site, and employees may have the opportunity to work from home.

Qualifications

• Passionate about technology with basic technical knowledge
• Comfortable providing phone support to clients
• Excellent customer service skills
• Clear written and verbal communication
• Capable of working a standard Monday–Friday work week (and very occasional nights/weekends)
• Local to the greater Orlando, FL area

Responsibilities

• Answer incoming calls from clients
• Resolve simple or fast tickets
• Create tickets and route calls to a team of technicians
• Provide application support (Office/Microsoft 365, QuickBooks, etc.)
• Configure hardware and install common peripheral devices
• Provide basic network support – configuration of wireless routers and access points
• Access client systems via RMM tools
• Conduct peer-to-peer training and shadowing
• Manage basic logistics and inventory for enterprise‑level clients

Benefits

• Competitive compensation of $14-$15 per hour
• Health, vision, and dental insurance
• Short- and long-term disability and life insurance
• 401(k) plan with match
• Company-sponsored cell phone for personal use
• Friday happy hours and quarterly team events

If you are a student or recent graduate who is passionate about technology and excited to start a career in IT, apply now. We will be in touch within 7 business days. Local candidates only.

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