Lab IT Support Job at Ipro Networks Pte. Ltd. in Raritan

Job Title: Lab IT Support

Duration: 06 months with possible extension

Office: Raritan, NJ 08869

Pay rate: $32/hr. on W2

Job Summary:

Supporting end client with all tech related enquiries and IT support.

Daily Responsibilities / Job Description

• Implement, monitor, and provide technical support of customer laboratory IT environments, typically integrated with instrumentation
• Implement customer specified benchtop computing design and processes
• Administer and assure connectivity of customer's Windows based platform
• Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imaging of computers
• Manage onboarding, retirement, and relocation of equipment
• Implement Windows based security, including user/group permissions, file/folder permissions, group policies, local security policies, etc.
• Analyze, identify, and implement enhancements, upgrades, and solutions to improve desktop platform support
• Ensure adherence to client's policies through reporting and compliance programs
• Act as the technical support contact for instrument vendors
• Repair and troubleshoot instrument-related computers and escalate issues as needed
• Support new system validations and change management efforts
• Create and maintain inventory of lab equipment, PCs, software, etc.
• Submit weekly reports to team lead
• Serve as client liaison for software/hardware inquiries
• Participate in team meetings
• Provide support across enterprise practices
• Act as technical expert for escalations and mentor junior team members
• Back up team leads as required
• Use office equipment/software appropriately after training
• Maintain training and compliance in health and safety, security, environmental, and operational areas

Minimum Qualifications

• Excellent customer service skills and ability to interpret client requests
• Ability to troubleshoot complex network and PC issues
• Strong communication skills
• Ability to manage multiple projects and tasks
• Self-motivated with good time management
• Analytical and problem-solving skills
• Detail-oriented with ability to follow documentation
• Ability to support various user groups

Nice to Haves

• Deskside IT/help desk troubleshooting experience
• Admin PC (Windows) experience
• Flexibility to work various shifts/days

About Us: Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions, with a presence in over 160 countries. We are committed to diversity and inclusivity, valuing all candidates equally. Learn more at https://intelliprogroup.com/.

Compensation: The pay will be determined based on various factors including experience and certifications. We offer a comprehensive benefits package.