IT Support Technician Job at EMCOR Group, Inc. in Columbia

Overview

IT Support Technician role at EMCOR Group, Inc. This is an in-office position based in Columbia, SC and is part of an IT team with direct responsibility for the IT needs of three branch offices and several job sites. The role provides first-level support to end users for hardware, software, and network-related issues and performs back-office functions to ensure facilities are performing optimally. The candidate will have experience troubleshooting problems, resolving or escalating issues, and delivering a high level of customer satisfaction.

About us

Since 1962, Southern Industrial has helped install and maintain the manufacturing and industrial base that has fueled growth across the Southeast. We have grown from a Carolinas-based crane and rigging company into the leading provider of turn-key industrial construction and plant maintenance services in the Southeast. As part of EMCOR Group, Southern Industrial\'s ability to serve our customers is enhanced by EMCOR\'s financial strength and national presence.

Responsibilities

• Provision computers and mobile devices as needed.
• Respond to helpdesk tickets, phone calls, and emails in a timely and professional manner.
• Troubleshoot and resolve issues related to operating systems, software applications, hardware, printing, and networking. Escalate unresolved issues to teammates as needed.
• Assist in job site deployments, including network installation and structured cabling.
• Assist with onboarding and offboarding tasks, including account setup and equipment provisioning.
• Document solutions and contribute to the knowledge base to improve team efficiency.
• Manage IT assets and supplies.
• Ensure compliance with IT policies, procedures, and service level agreements.
• Actively participate in weekly IT meetings to discuss ongoing issues, upcoming priorities, and current project work.

Required Qualifications

• High school diploma or equivalent; Associate’s degree in IT or related field preferred.
• 2+ years of experience in a technical support or helpdesk role.
• Basic understanding of Microsoft Windows operating systems.
• Familiarity with Microsoft Office 365, Active Directory, and common desktop applications.
• Willingness and ability to travel to company offices and job sites.
• Strong problem-solving and communication skills.
• Self-starter. Ability to work independently and as part of a team.
• Customer-focused with a positive, helpful attitude.

Preferred Qualifications

• CompTIA A+
• CompTIA Network+
• ITIL Foundation certification
• Microsoft Certified: Modern Desktop Administrator Associate

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Notice to prospective employees

There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Construction