Koud
Informações Gerais
Koud is looking for a IT Support to work with one of our clients.
Habilidades:
- MS Office 365
- Zendesk
- Jira
- Windows Server
- Cisco ISE
- Azure AD
- SharePoint
- Citrix Desktop
- Grafana
- Forcepoint
- Bloomberg
- English
Responsabilities:
- Support and maintain organizational computer systems, desktops, peripherals, and mobile devices.
- Installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment.
- Troubleshooting problem areas in person and by telephone.
- Assistance to the end-user anytime. Assists with testing of clinical applications with users and appropriate applications teams.
- Investigates problems between applications and other interfaced systems and instruments.
- Assists in coordination with vendors on break/fix issues (vendor installs, monitors, and maintains all remote software systems).
- Provide tier 1, 2, and 3 level technical support to end users and clients.
- Respond to tickets in the JIRA, Zendesk, and Service Now Ticketing Systems.
- Monitor the JIRA, Zendesk, and Service Now ticket queues for issues and/or requests submitted by end users or management, ranging from hardware/software issues, software installation requests, and network resource access.
- Ticket/request escalations to the correct division/department for completion or resolution.
- End user desk side support for Windows OS operating systems-based systems.
- Software management, diagnostic testing, and the utilization of remote-control tools used to troubleshoot and find solutions to various issues experienced by end users.
- Hardware asset break/fix, warranty coverage processing.
- Asset management and control.
- Supporting MS Office 365 applications.
Required Skills:
- Living in New York, Miami/FL, Houston.
- Experience in IT Support.
- Experience with MS Office 365.
- Experience with JIRA, Zendesk, and Service Now Ticketing Systems.
- Infrastructure experience.
- Windows Server 16, 19, and 22 Operation Administration.
- Managing and providing support for SSM.
- Azure AD – Intune, MDM, and MAM.
- Apple Business Manager (non-priority).
- Dynamics experience.
- Desktop Support experience.
- Cisco ISE experience.
- Exchange – Administration and support (mobile and desktop).
- CUCM Support experience.
- IPC Support: Ticket routing to Brazil team and troubleshooting.
- Inspira experience.
- Confluence experience.
- Citrix Desktop experience.
- Proofpoint: Read-only access but ability to troubleshoot.
- Creation of groups in SharePoint (administrative skills needed for Texas).
- Inventory management experience.
- Print server administration (Sharp and Papercut).
- Cisco AnyConnect VPN and GlobalProtect experience.
- Cisco teleconference experience.
- Monitoring: Grafana experience.
- Finance applications: Bloomberg, Net x 360, and Market Axess experience.
- Also using: Forcepoint and CrowdStrike.
- Fluent in English.