The Romo Group is hiring: IT Support Technician in Chagrin Falls

Direct message the job poster from The Romo Group

You are a highly organized team player who shares the company’s values of integrity, originality, and the highest standard of customer service.

If you are looking for a company that combines the spirit of a startup, with the foundation of a 5th generation, family owned and operated global business, then Romo could be your destination! We offer competitive salaries and exceptional benefits.

As our first full-time, in-house IT Support Technician, you will provide fast and useful technical assistance across our computer systems. The role primarily involves answering queries on basic technical issues and offering advice to solve them.

Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance over the phone, email or support ticketing system
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

Personality type:

• Enthusiastic & highly motivated
• Friendly & Approachable
• Planned, structured approach to work
• Have meticulous attention to detail
• Problem solving mind-set
• An ability to learn in a fast-paced environment
• Performs under pressure and works using own initiative as well as part of a team

Skills & Experience:

• Solid understanding of computer systems, operating systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills, particularly in effectively understanding problems and explaining their solutions
• Customer-oriented, patient and cool-tempered
• Knowledge of ticketing system distribution to relevant lines of support
• Experience of phone systems within a corporate environment and MS Teams integration
• O365 Admin Experience
• Basic knowledge of networking and network access control
• Knowledge of monitoring tools within windows and other 3rd party vendor tools

Your Reward:

• A unique corporate culture with a strong focus on total employee satisfaction.
• 100% covered Medical Benefits
• Dental. Life and disability Insurance
• 4 weeks of Paid Vacation
• Profit Share
• 401K with 4% match

Qualified candidates may send resume and cover letter to:

The ROMO Group

16722 West Park Circle Drive

Email: careers@romo.com

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Textile Manufacturing

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