IT Support Analyst Job at Fastenal Company in Winona

Job Description

Overview

IT Support Analyst - Help Desk, Full-time. 212 W 2nd St, Winona, MN 55987. Shift(s): MON TUE WED THU FRI 11:00am - 7:00pm. Working as a Full-time IT Support Analyst, you will act as the initial support contact for internal staff regarding reported problems or issues with computers and related technologies. You will help troubleshoot issues with computer hardware and software or escalate the issue to another team for resolution. You will explain basic concepts and procedures in a clear, concise, easy to understand manner for a large and diverse customer base. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.

Responsibilities

• Supporting hardware and software for Fastenal employees in all departments
• Handling incoming calls, emails, self-service Help Desk tickets, incidents and requests
• Detailing accurate information in the incident or requests forms
• Collaborating with colleagues and leadership to provide prompt and accurate customer service
• Resolving and escalating Help Desk incidents and requests

Required Position Qualifications

• Excellent written and oral communication skills
• Proficient using Microsoft Office Suite
• Highly motivated, self directed and customer service oriented
• Demonstrate strong organization, planning, prioritizing abilities and attention to detail
• Learn and perform multiple tasks in a fast paced environment
• Work independently as well as in a team environment
• Demonstrate our core values of ambition, innovation, integrity and teamwork
• Pass the required drug screen and background check (applicable in the US, Puerto Rico, and Guam ONLY)

Preferred Position Qualifications

• Possess technical support related work experience
• Possess or working toward a degree in Information Technology or related field
• Demonstrate knowledge of computer-related equipment with interest in technology

About Us

Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.

Full-Time Benefits

Fastenal offers a competitive benefits package to all full-time employees. This package includes Health, Life, Long Term Disability, and Dental Insurance, in addition to paid vacation, sick leave, holidays, and 401(k) with an employer contribution.

Compensation

The pay range for this position is $35,000 - 45,000.