Sumeru Solutions is hiring: IT Support Technician in Plano

Job Responsibilities

• Advanced troubleshooting for Trellix employees: hardware break fixes network print solutions (desktop / laptop printer mobile device and network peripherals).
• Providing technical support for local and remote users
• Configuration and Deployment of Windows and iOS computers
• Prepare ship and receive computers and accessories.
• Maintain stockroom inventory and ensure all assets are accounted for.
• Assist with procurement of new hardware and the proper disposal of aged hardware.
• Timely and consistent completion of assigned tickets and requests ensuring accurate and complete information.
• Assisting users with VPN connection troubleshooting and managing two factor authentication for new and existing employees.
• Audio Visual (A / V) support (Google Meet - Logitech) and troubleshooting
• Work with the network team to resolve issues (WIFI DHCP DNS VLAN Switch Ports).
• Telephone support
• Provide hands on assistance for other technology teams when needed
• Ability to interact with executive leadership to resolve Level 3 critical issues

Experience

• May need to see if we can find someone with a little more desktop support experience.
• Also if we have some younger fresh out of college candidates or close to graduating with slightly less experience. Id be interested in those as well.
• Laptop desktop support on both PC and MAC
• 2 years of advanced IT technical support with Windows and iOS devices operating systems and office applications.
• Tanium desktop and mobile device provisioning Microsoft InTune AutoPilot Azure and Jamf
• Google Workspace and desktop applications
• Image management Desktop / Mobile Device provisioning
• Exposure to Identity Management tools like Okta and Duo
• VPN solutions
• Working with hardware shipping and e waste vendors
• Working with local remote users at all levels
• Providing support via remote access tools like LogMeIn
• Organization skills a must

Key Skills

• Change Management
• API
• ABAP
• Facility Management
• Games
• Claims

Employment Type : Full-time

Experience : years

Vacancy : 1