OMNIVISION is hiring: Sr. IT Support Engineer in Santa Clara
OMNIVISION, Santa Clara, CA, United States, 95053
Join to apply for the Sr. IT Support Engineer role at OMNIVISION
Join to apply for the Sr. IT Support Engineer role at OMNIVISION
Overview :
The IT Support Engineer provides support to employees experiencing technical problems and performs troubleshooting, problem diagnosis, resolution, and escalations. In-depth knowledge and hands-on experience with system and server administration and virtualization experiences are required. Area of expertise for this position includes Microsoft technologies, VMware virtualization, Citrix VDI, Linux and storage. Prior experience supporting L1 and L2 requests in IT would be helpful for this position.
Description
Overview :
The IT Support Engineer provides support to employees experiencing technical problems and performs troubleshooting, problem diagnosis, resolution, and escalations. In-depth knowledge and hands-on experience with system and server administration and virtualization experiences are required. Area of expertise for this position includes Microsoft technologies, VMware virtualization, Citrix VDI, Linux and storage. Prior experience supporting L1 and L2 requests in IT would be helpful for this position.
Job Responsibilities
- Responds to requests for technical assistance.
- Diagnoses and resolves technical hardware and software issues where applicable.
- Researches questions using available information resources.
- Advises helpdesk support on appropriate solution as escalation resource
- Follows standard support procedures and provides troubleshooting guideline and cause analysis for technical issue solving
- Logs all system/infrastructure change and support interactions
- Design and deploy the infrastructure and services for new applications
- Creates documents for users, staff, consulting personnel, and developers
- Compares, evaluates, and implements new technologies, and integrates them into the computing environment
- Administers and performs assessment of standard software
- Excellent knowledge of Windows Operating systems.
- Active Directory (AD) & Domain Controller Administration including DNS and GPO management in a multi-site environment.
- Building and administering Windows servers and accompanying infrastructure, maintaining capacity and performance in enterprise environment.
- Candidates must possess experience with both Windows and Linux mixed environments.
- Experience in vulnerability discovery and remediation, security incidents emergency response and remediation of issues.
- Ability to multi-task in a dynamic environment with changing priorities
- Understanding of NAS\SAN Storage, Replication, load balancing, and LAN\WAN Technologies
- Work with vendors and perform upgrade/installation related activities, analysis and troubleshooting issues to provide resolution and execute on any new enhancement as required by business
- Experience with Infrastructure – virtual environment, VDi, Citrix Netscalar, Backup& Restore, disaster recovery and business continuity
- Experience and knowledge administering workflows and issue schemes in Jira Software and Confluence
- Automation scripting, such as Windows server Powershell, MS Exchange Cmdlets, Windows Server 2016, 2019, and 2022, a plus
- Strong customer service skills with the ability to communicate effectively are required.
- Ability to work as a member of a team.
- Ability to independently research and troubleshoot technical issues.
- Ability to document/update standard operating procedures.
- Ability to multi-task in a fast-paced IT environment with fluctuating priorities and deadlines.
- Ability to interface and work with varied positions and levels of technical knowledge both within the department and with other departments in the company.
- Excellent English communication skills, both written and verbal are required.
- At least 8+ years IT System Administrator or IT Engineer support experience and at least 10+ years working experience in IT.
- BS in Computer Science or equivalent helpful, but not required.
EOE/Minorities/Females/Vet/Disability
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Information TechnologyIndustries
Semiconductor Manufacturing
Referrals increase your chances of interviewing at OMNIVISION by 2x
Sign in to set job alerts for “Senior Information Technology Support Engineer” roles.
Hayward, CA $75,000.00-$85,000.00 1 week ago
San Jose, CA $75,000.00-$90,000.00 6 days ago
Sr. Technical Support Engineer, US Government, Prisma Access (2pm to 11pm Central Time - Late Shift)
San Jose, CA $146,000.00-$172,000.00 1 week ago
Sr. Technical Support Engineer, US Government, Strata (2pm to 11pm Central Time - Late Shift)
IT Operations Specialist - Contract Worker
Technical Support Engineer - Service Management (452193)
Sunnyvale, CA $116,900.00-$167,900.00 4 weeks ago
Palo Alto, CA $50,000.00-$60,000.00 1 month ago
San Jose, CA $87,000.00-$178,100.00 3 days ago
San Mateo, CA $90,000.00-$120,000.00 2 days ago
Santa Clara, CA $102,800.00-$115,200.00 4 days ago
San Jose, CA $87,600.00-$186,000.00 3 days ago
Campbell, CA $140,000.00-$160,000.00 5 days ago
Milpitas, CA $85,000.00-$105,000.00 3 weeks ago
San Francisco Bay Area $90,000.00-$130,000.00 2 weeks ago
San Jose, CA $75,000.00-$90,000.00 5 days ago
Fremont, CA $82,000.00-$110,000.00 3 weeks ago
Systems Administrator (Windows and Linux)
Mountain View, CA $55.00-$65.00 4 days ago
Milpitas, CA $105,300.00-$179,000.00 1 week ago
San Jose, CA $160,000.00-$230,000.00 7 months ago
(Senior) Datacenter System Administrator
Fremont, CA $100,000.00-$185,000.00 3 weeks ago
Systems Administrator III, Health Systems
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr