IT Support Technician Job at NetCost Market in New York

IT Support Technician Company Overview: At NetCost Market, we strive to meet the highest standards. Fresh produce, value for money, and a uniquely positive shopping experience are the foundations on which we operate, bringing the complete shopping experience to the community.

Job Duties and Responsibilities: The IT Support Technician serves as a key resource for employees, providing high-quality technical support and ensuring the functionality and efficiency of our IT systems. In this role, you’ll troubleshoot hardware, software, and network issues while delivering a smooth and reliable digital experience for users across all departments. IT Support Technician Responsibilities:

• Provide remote and onsite technical assistance for store and office employees.

• Monitor and respond quickly and effectively to requests received through the IT helpdesk.

• Exhibit end-to-end ownership and provide pro-active status updates.

• Ensure prompt response and escalation for all system outages and issues, providing updates to management and end users.

• Document technical problems and their resolutions clearly and accurately.

• Manage user accounts and permissions (Active Directory, Office 365).

• Assist with internal IT projects and initiatives.

• Set up and configure hardware/software for new hires and resolve equipment issues.

• Maintain and track IT inventory.

• Provide training to users on new technologies and software.

• Work on-call and provide other after-hours support based on demand.

Required Qualifications:

• 2–4 years of relevant IT support experience.

• Experience in administrator level access to windows systems (Active directory; Office 365; Windows 10; Windows Server; Linux Server)

• PowerShell scripting knowledge preferred.

• Familiarity with Linux systems and basic command line operations.

• Familiarity with network hardware and command line operations.

• High level of proficiency in Microsoft Office 365 applications

• Strong PC and server hardware troubleshooting skills.

• Excellent communication and interpersonal skills; able to explain technical concepts to non-technical users.

• Reliable, self-motivated, and enthusiastic about supporting a growing organization.