Stefanini Group is hiring: IT Support Specilist II in Warsaw

Details:

Stefanini Group is looking for a IT Support Specilist II for a globally recognized company! For interested applicants, click the apply button or you may reach out Micah Andres at (248) 386-7399/Micah.Andres@Stefanini.com for faster processing. Thank you!

Job Summary

The IT Support Technician - Plant plays a vital role in maintaining and supporting the IT infrastructure of our Warsaw automotive manufacturing plant. This hands-on position is responsible for supporting production-critical systems, maintaining plant-floor hardware, ensuring network reliability, and collaborating with central IT teams. The role demands a mix of technical expertise, responsiveness, and proactive maintenance to ensure smooth plant operations.

Key Responsibilities

* Provide on-site IT support for hardware, software, network connectivity, and production-critical systems (e.g., MES, SCADA, HMIs).

* Troubleshoot and maintain PCs, label printers, scanners, and plant-floor network devices.

* Image, configure, deploy, and maintain end-user equipment and peripherals.

* Support onboarding/offboarding, account setup, equipment retrieval, and user training.

* Perform software installations, updates, preventive maintenance, and documentation. * Ensure compliance with cybersecurity and corporate IT policies.

* Escalate complex technical issues and collaborate with central IT and engineering teams.

* Serve as a walk-up support resource and contribute to asset inventory accuracy.

* Work in a manufacturing environment with physical demands (lifting up to 50 lbs) and flexible schedule requirements, including overtime and on-call support.

Job Requirements

Details:

Qualifications & Experience

* High School Diploma or GED is required.

* Associate's or Bachelor's degree in IT, Computer Science, or a related field preferred.

* Industry certifications such as CompTIA A+, Network+, or CCNA are a plus.

* Minimum of 2 years of hands-on IT support experience, ideally in a manufacturing environment.

* Proficient in troubleshooting Windows-based systems and production IT devices.

* Familiarity with MES, SCADA, or industrial automation tools.

* Solid understanding of networking principles, including VLANs, TCP/IP, and LAN/WAN troubleshooting.

* Experience with device imaging and deployment tools such as SCCM, Intune, or similar platforms.

* Familiarity with IT asset management systems and accurate documentation practices.

* Basic understanding of cybersecurity best practices and compliance requirements.

* Excellent problem-solving skills and ability to work under pressure.

* Effective communicator with ability to support both technical and non-technical staff

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Pay Range:

$ 28.00 - $ 29.00