IT Support Technician Job at Vestal Corporation in Saint Louis

Salary: $55,000 - $65,000 Annual

JOB SUMMARY: The IT Support Technician is an entry level position responsible for providing support and assistance to Vestal Corporation employees in the day-to-day use of their technology equipment.

JOB DUTIES:

End-User Support

• Serve as primary Tier 1 help desk support, responding to tickets, documenting issues, troubleshooting, and escalating when necessary.
• Provide direct assistance to end-users, including setup, training, and support with hardware, software, and peripheral devices.
• Use remote assistance tools, phone, email, and in-person support to resolve issues.

Hardware & Software Maintenance

• Install, configure, maintain, and troubleshoot computers, laptops, printers, mobile devices, and other authorized equipment.
• Rebuild workstations (hardware and software) and ensure systems are operating optimally.
• Perform operating system and application upgrades (Windows, Office 365, and other approved tools).
• Monitor and maintain antivirus/endpoint protection.

Help Desk & Documentation

• Monitor requests via help desk system, ensuring timely response and resolution.
• Document incidents, troubleshooting steps, and resolutions in the help desk software.
• Research questions and provide solutions using available resources.

Escalation & Collaboration

• Escalate issues to senior IT staff or external vendors when resolution is outside Tier 1 capabilities.
• Participate in reviews of hardware and software and make recommendations for improvements.

Other

• Support ongoing maintenance and planning needs for IT systems.
• Promote a positive and professional work environment.
• Perform other related duties as assigned.

WORK ENVIRONMENT:

Work is performed in a Vestal Corporation office.

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and able to operate a computer and other office equipment.
• Must be able to move about the office to access office equipment and other office buildings within the Vestal office complex.
• This position frequently communicates with others and must be able to exchange accurate information.

KNOWLEDGE / SKILL / ABILITY / EDUCATION / EXPERIENCE:

Required

• Technical knowledge of PCs, desktops, and related hardware.
• Windows Desktop OS (10, 11).
• Microsoft Office 365 Suite.
• Active Directory, Group Policy, and basic account management.
• Troubleshooting network/local printers, basic network connectivity, and peripheral devices.
• Ability to document, communicate effectively, and maintain professionalism.
• Must adhere to company policies regarding confidentiality and data security when handling user accounts, systems, and sensitive information.
• Ability to effectively interact with co-workers, clients, vendors, and other business contacts.
• Must comply with Vestal Corporations core values for the safe and efficient operation of the business and maintain sound relationships among and with employees.

Preferred

• Windows Server platforms (2012+).
• Exchange 365, VLAN, VPN, TCP/IP fundamentals, wireless networking.
• Meraki/Cisco switch configuration, routing, and Intune device management.
• Experience with VMware or other virtual environments.
• Remote control and support tools.