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Premier Truck Rental

IT Support Technician Job at Premier Truck Rental in Fort Worth

Premier Truck Rental, Fort Worth, TX, US

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Job Description

Job Description
Are you in search of a company that resonates with your proactive spirit and entrepreneurial mindset? Your search ends here with Premier Truck Rental!
Company Overview
At Premier Truck Rental (PTR), we provide customized commercial fleet rentals nationwide, helping businesses get the right trucks and equipment to get the job done. Headquartered in Fort Wayne, Indiana, PTR is a family-owned company built on a foundation of integrity, innovation, and exceptional service. We serve a wide range of industries—including construction, utilities, and infrastructure—by delivering high-quality, ready-to-work trucks and trailers tailored to each customer's needs. At PTR, we don't just rent trucks—we partner with our customers to drive efficiency and success on every job site.

POSITION SUMMARY

The IT Support Technician will be responsible for providing technical assistance and support related to computer systems, hardware, software, and network issues. This role requires a strong problem-solving mindset and excellent communication skills to assist users both remotely and on-site. The ideal candidate is passionate about technology and eager to help others navigate technical challenges.

RESPONSIBILITIES:

  • Serve as the first point of contact for end-users seeking technical assistance over the phone, email, or in person.
  • Diagnose and resolve technical hardware and software issues on desktops, laptops, printers, and other peripherals.
  • Install, configure, and upgrade software and hardware components as needed.
  • Perform troubleshooting to identify network and connectivity issues, escalating when necessary.
  • Document all issues and solutions in the ticketing system to maintain accurate records of technical support activities.
  • Provide guidance to users on best practices for IT system usage and security.
  • Set up and configure new user accounts, hardware, and software as per company standards.
  • Support IT team in maintaining, analyzing, and improving internal systems.
  • Stay up-to-date with industry developments and recommend upgrades or improvements.
  • Collaborate with other IT staff to ensure all IT functions operate smoothly and efficiently.

REQUIREMENTS

MUST HAVE

  • Associate's degree or higher in Information Technology, Computer Science, or related field preferred.
  • 1-3 years of experience in a technical support or help desk role.
  • Previous experience with ticketing systems (i.e. JIRA)
  • Ability to work independently, manage time effectively, and prioritize tasks.
  • Strong understanding of computer systems, mobile devices, and other tech products.
  • Proficiency with Windows and/or Mac OS, as well as common software applications and troubleshooting processes.
  • Familiarity with network troubleshooting (e.g., TCP/IP, DNS, DHCP).
  • Excellent communication and customer service skills.
  • Strong problem-solving skills and attention to detail.
  • Must work in the Fort Worth, TX office

NICE TO HAVE

  • CompTIA A+, Network+, or equivalent certifications.

LOCATION/HOURS:

6850 NW Loop 820 Fort Worth, TX 76135

Monday - Friday 8am to 5pm CT

COMPENSATION:

This position offers a competitive compensation package, benchmarked to regional market standards, consisting of an base pay plus the opportunity for quarterly profit sharing after one year of employment.

EMPLOYEE BENEFITS

Wellness & Fitness: Take advantage of our on-site CrossFit-style gym, featuring a full-time personal trainer dedicated to helping you reach your fitness goals. Whether you're into group classes, virtual personal training, personalized workout plans, or nutrition coaching, we've got you covered!

Exclusive Employee Perks: PTR Swag & a Uniform/Boot Allowance, On-site Micro-Markets stocked with snacks & essentials, discounts on phone plans, supplier vehicles, mobile detailing, tools, & equipment…and much more!

Positions with incentives (Commissions, or Bonuses, or Profit Sharing): At PTR, we believe in rewarding success, whether you are in sales earning commissions, or in service and earning profit sharing. Not every position has commission or profit sharing, so ask your recruiter about these amazing incentives.

Comprehensive Benefits—Starting Day One:

✔ Premium healthcare coverage (medical, dental, vision, mental health & virtual healthcare)
✔ 401(k) matching & long-term financial planning
✔ Paid time off that lets you recharge
✔ Life, accidental death, and disability coverage
✔ Ongoing learning & development opportunities

Training, Growth & Recognition

We partner with Predictive Index assessment tool that helps identify a candidate's natural behavioral drives, such as dominance, extraversion, patient, and formality. It's used in recruiting and throughout the life cycle of an employee to support employee development and engagement.

Culture & Connection—More Than Just a Job

At PTR, we don't just build relationships with our customers—we build them with each other. Our tech-forward, highly collaborative culture is rooted in our core values. Connect and engage through:
✔ PTR Field Days & Team Events
✔ The Extra Mile Recognition Program
✔ PTR Text Alerts & Open Communication

Premier Truck Rental Is an Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you need support or accommodation due to a disability, contact us at recruiting@rentptr.com—we're here to help.