Job Description
The IT Support Technician at VTrips is responsible for setting up new employees in company software, troubleshooting technical issues, managing user roles and permissions, and overseeing equipment inventory. This is a hybrid role that is expected to work in our Jacksonville, FL office at least three days per week.
Essential Duties:
- New hire setup which includes working in Active Directory to create new users, setting up new user in our VOIP phone system and CRM system setting up new computers, installing all relevant programs.
- Perform client/user support for the company and for individual users as they encounter problems including: hardware services, software installations; updates; troubleshooting, networking support, phone system support, contacting our vendors, from internet providers to printer service technicians.
- Work with our Tier I server and network team to troubleshoot network issues as they arise, and implement new server needs.
- Provide user training on technology and new technology implementation, (i.e. phone headsets, researching different Document Management Systems, planning and executing site-wide installation of the new programs)
- Learn and become responsible for Management for all user accounts (i.e. activate/deactivate all employees and manage their systems) and all client management
- Maintain current IT equipment running through software updates, stocking of printer paper and toner, ordering of supplies and inventory management on current stock.
- Play an active role in determining new technology and application needs to support growth
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This is a generalized position description where job duties may differ among region and location of employment.
AAP/EEO Statement:
The Company is an Equal Opportunity Employer and fully subscribes to, as well as practices, the principles of Equal Employment Opportunity. Therefore, we do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, citizenship, marital status, sexual orientation or any other characteristic protected by law in the recruitment, selection, placement, training, compensation and promotion of our employees.
Qualifications and Experience:
- Microsoft Server and Office 365 Hybrid Environments
- Microsoft Active Directory (Creating, Modifying, Terminating Users)
- Phone System Administration
- Install/Remove Software on Computers
- Support for Helpdesk Tickets
- Setup and Support Remote Users
- TCP/IP Knowledge
- CompTIA Server+ Network+/Microsoft Server Certifications a Plus
- Functional knowledge of remote access, VOIP phones, networking, PC configuration
- Proven high level of problem solving, critical thinking and implementation skills
Benefits:
- Competitive salary.
- Comprehensive medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Employee discounts on vacation rentals.
- Professional development opportunities.
Salary Description: $50,000 - $60,000 per year