NorthShore University HealthSystem is hiring: IT Communications Specialist in Wa

Overview

Hourly Pay Range: $26.61 - $39.92. The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: IT Communications Specialist
• Location: choice of Skokie, IL / Arlington Heights, IL / Warrenville, IL
• Full time
• Hours: Monday-Friday, 8am - 4:30pm
• Hybrid Position

A Brief Overview: As an IT Communications Specialist, you will be responsible for executing the comprehensive IT Operations Communication Plans. The IT Communications Specialist supports IT Operations communications practices, principles, and procedures for verbal, written, and visual presentations and digital content. Delivery vehicles include virtual/in-person sessions, formal communications, and commitment events. The IT Communications Specialist will support the planning, assessment, and execution of enterprise and project communications. The role collaborates with operations, subject matter experts, and project teams to ensure communications are accurate and reflect the project's needs. IT Operations Communications aims to convey messages and tools that support IT strategic and project objectives. The IT Communications Specialist promotes the consistent use of available communication tools, techniques, workflows, and platforms. To be successful, the role requires staying updated on the latest solutions and technologies and advocating for industry best practices in communications and marketing.

What you will do:

• Clear understanding of project goals, objectives and expectations
• Content collection in a dynamic environment
• Active monitoring of communication feedback mechanisms
• Information cascading to all stakeholders
• Realistic expectations of IT operations initiatives
• Enthusiasm for and commitment to IT Operations initiatives
• Leadership visibility throughout the project
• Communication of program activities and successes
• Collaboration with team members in the communications process
• Change and buy-in through effective communications

Supporting the maintenance of the Communication Plan in collaboration with other Communications Specialists and the IT Organizational Change and Communications Manager.

Supporting project leadership meetings.

Ensuring scheduled communications are developed and delivered on time.

Analyzing and incorporating feedback.

Monitoring the Communication Plan effectiveness.

Coordinating with team members who may be tasked with assisting with communication and events, such as:

• Preparing communication materials including portions of the newsletter, slide decks, FAQs, and glossary terms
• Conducting interviews and other one-on-one communications
• Coordinating and/or facilitating project events
• Gathering feedback (informally and with tools)
• Collecting information/data for use in developing content

What you will need:

• Education: Bachelor degree required (Master's degree preferred)
• Experience: Three (3) or more years of experience in a communications or marketing role with an IT focus in a healthcare setting or relevant related industries.
• Healthcare industry experience within an IT or operations setting.
• Experience in IT Service Management with focus in process areas such as Project Management or Change Management.
• Experience working with client software, systems, applications, and network products and partnering with Enterprise Communications in a fast-paced environment.
• Experience working with a highly matrixed, geographically dispersed team.
• Unique or Preferred Skills: Guidance and direction to coordinate 50% of communications requests with assistance from Senior Staff members and consults with Senior Staff for unusual or especially complex issues.
• Strong verbal, written and presentation communication skills
• Flexibility and adaptability to change in workload, job responsibilities, and scheduling requirements
• Function effectively in a team environment including collaboration, strong interpersonal and relationship-building skills
• Solid understanding of information processing fundamentals and best practices
• Ability to manage complex projects with efficiency
• Strong domain knowledge and people skills
• Developing the ability to plan, lead and implement initiatives
• Personal and ethical accountability
• Solution-oriented problem-solving with curiosity, innovative thinking
• Competent project management skills
• Competent in communications applications and products including MS Office Suite, Canva, and Adobe Illustrator

Benefits (For full time or part time positions):

• Premium pay for eligible employees
• Career pathways to promote professional growth and development
• Various medical, dental, vision, and pet options
• Tuition reimbursement
• Free parking
• Wellness program savings plan
• Health Savings Account options
• Retirement options with company match
• Paid time off and holiday pay
• Community involvement opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals (Edward in Naperville, Elmhurst, Evanston, Glenbrook in Glenview, Highland Park, Northwest Community in Arlington Heights, Skokie, and Swedish in Chicago) — all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion are at the core of who we are; being there for our patients and each other with compassion, respect, and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets; VEVRRA Federal Contractor.