Red Cat Holdings is hiring: Junior IT Specialist in Salt Lake City

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Overview

Red Cat Holdings, Inc. (Nasdaq: RCAT) is a cutting-edge drone technology company revolutionizing the landscape of aerial and multi-domain intelligence for military, government, and commercial applications. Through its subsidiaries—Teal Drones and FlightWave Aerospace—Red Cat develops and manufactures the Arachnid Family of Systems, including ISR platforms like Black Widow, TRICHON, and the FANG series, along with unmanned surface vessels for maritime autonomy. Founded in 2018, Red Cat operates from a U.S. manufacturing facility in Salt Lake City, Utah, and builds scalable systems that empower operators with real-time, actionable intelligence.

Red Cat is seeking a full-time Junior IT Specialist to support and grow internal IT capabilities. You will join a fast-paced team creating world-class unmanned aircraft systems (UAS) for defense, public safety, and government sectors.

Position Summary

This is an onsite position at Red Cat’s Teal Drones facility in South Salt Lake, Utah. Travel is not anticipated at this time, but the role may evolve to include travel to California or Georgia. The Junior IT Specialist will assist in maintaining Red Cat’s IT infrastructure—ensuring performance, security, and user support. This hands-on role includes technical troubleshooting, onboarding/offboarding, system upkeep, and collaboration with senior IT staff to improve processes and maintain compliance. This role will assist Teal Drones, Red Cat, FlightWave, and other business divisions as needed.

Essential Duties And Responsibilities

• Technical Support
  • First-level end-user support for hardware, software, and networking
  • Respond to helpdesk tickets in a timely manner, document resolutions, and escalate complex issues as needed
  • Troubleshoot desktop, laptop, peripheral, and printer issues for local and remote users
• User Onboarding/Offboarding
  • Setup of accounts, permissions, and hardware/software for new hires
  • Conduct IT orientation sessions
  • Communicate logistical needs to the IT Director to ensure on-time delivery of equipment
• System Maintenance
  • Assist Systems Administrators with routine updates, backups, and patches to workstations
  • User account and access management
  • Maintain asset inventory and ensure system compliance with internal configuration standards
• Infrastructure Support
  • Desktop, server, and network device support
  • Exposure to virtualization (VMware, Proxmox)
• Security
  • Support compliance and audit readiness
• Documentation & Reporting
  • Maintain up-to-date technical documentation for internal procedures and troubleshooting guides
  • Contribute to internal knowledgebase articles for common support scenarios
  • Participate in internal IT meetings and project planning sessions as a supporting team member
• Project Assistance
  • Collaborate on system upgrades and deployments
• Training and Development
  • Stay current with emerging technologies and industry trends
  • Participate in training programs to improve technical skills and knowledge

Required Qualifications

• Associate’s degree in IT or 5 years relevant experience
• Proficient with Windows operating system at an administrative level, including user profile management, system updates, configuration, and debugging of applications
• Introduced to Ubuntu Linux desktop systems
• Familiarity with user creation procedures within a medium size business
• Experience with identity and access management in Microsoft 365, Google Workspace, and/or Active Directory environments
• Ability to configure and support wired and wireless networks, including basic understanding of VLAN concepts
• Previous use and configuration of VPN clients
• Use of automation scripting with PowerShell or Python
• Strong communication and problem-solving skills

Additional Desired Qualifications

• Practical exposure to frameworks like CMMC, HIPAA, PCI
• Email administration (Microsoft 365)
• Experience with Fortinet, Ubiquiti, SonicWall, PFsense
• Familiarity with SaltStack, Git, or CI/CD tools
• Prior work in aerospace, manufacturing, software, or engineering industries

Physical Requirements And Working Conditions

• Ability to lift and carry up to 25 pounds
• Frequent standing, walking, and sitting
• Manual dexterity to operate computer equipment
• Ability to bend, stoop, and reach
• Good vision and hearing for diagnosing hardware and software issues
• Ability to work in confined spaces (e.g., server rooms)
• Capability to endure prolonged periods of sitting in office settings while working on computers and other equipment

Background Check and Compliance

This position will require successfully completing a post-offer background check. Qualified candidates with a criminal history will be considered and are not automatically disqualified, consistent with federal and state law.

EEO, ITAR/EAR, and Work Authorization

Red Cat Holdings provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This position requires direct or indirect access to hardware, software, technology or technical data controlled under ITAR and EAR. Successful candidates for positions subject to ITAR/EAR restrictions must provide proof of U.S. Citizenship or Permanent Residence and must not require sponsorship for export-restricted work authorization.

The company participates in E-Verify.

Compensation: Salary plus generous annual equity package and potential bonuses.