Watertown Regional Medical Center is hiring: IT&S Support Svcs in Watertown

Overview

At Watertown Regional Medical Center, the IT&S Support Svcs role provides first-level technical support to internal users for basic application, hardware, and network-related requests. This position is responsible for troubleshooting, ticketing, user education, and minor hardware support in accordance with service level agreements and organizational policies. The role plays a critical part in maintaining efficient and secure IT operations in a healthcare setting.

Job Details

• Facility: Watertown Regional Medical Center


• Location: Watertown, Wisconsin


• Req ID: 546166


• Post Date: 08/12/2025

Responsibilities

• Responds to user support requests; documents, tracks, and resolves issues using ticketing systems


• Diagnoses hardware and software issues, performs basic repairs, and escalates complex issues when necessary


• Provides support for desktop/laptop computers, mobile devices, servers, and peripheral equipment


• Manages user account access, password resets, and permissions


• Delivers end-user training and assists with system utilization


• Implements policies and procedures as directed


• Assists the IT Director in system security management and backup/recovery processes


• Participates in 24/7 on-call coverage for IT-related incidents


• Maintains compliance with organizational policies and IT best practices


• Downloads and transmits data to external billing and collection systems as needed

Knowledge, Skills, Abilities, and Expectations

• Strong critical thinking, troubleshooting, and problem-solving skills


• Ability to work independently under pressure and meet deadlines


• Familiarity with Microsoft Windows OS, basic networking concepts, and healthcare IT systems


• Effective communication and interpersonal skills


• Commitment to confidentiality and regulatory compliance


• Willingness to work in an on-call rotation and respond during emergencies

Education

• High school diploma or equivalent required


• Associate’s degree in Information Systems or related field preferred

Licenses/Certifications

• None required

Experience

• 2–3 years of experience in an IT support role, preferably within a healthcare environment


• Experience with Ethernet-networked systems and hospital clinical information systems preferred

Employment Type

• Full-time

Seniority Level

• Entry level

Job Function

• Information Technology

Industries

• Hospitals and Health Care