Associate IT Support Administrator Job at AVI Systems in Minneapolis

At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible. FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity.

The Associate IT Support Administrator provides end-user hardware management and support. Provides second -tier support for our internal team.

Core Responsibilities

#1: Workstation Deployment and Management

• Responsible for processing company issued devices.
• Receives incoming hardware from vendors and employees
• Maintains hardware asset management records with high accuracy.
• Owns operations for computer refresh efforts.
• Contributes to computer disposal efforts on a quarterly occurrence
• Maintains IT stockroom organization and cleanliness

#2: Employee Onboarding/Offboarding

• Prepares hardware for new employees. Ensures timely delivery of hardware an accuracy rate of

• 95% or greater
• Recovers devices from end users who receive replacement equipment
• Works with hiring managers to recover equipment from separated employees
• Reviews existing onboarding/offboarding procedures and provides recommendations to team
• members and IT Operations Manager.

#3: Project Work

• Actively manages small, independent projects.
• Actively joins large project teams and plays a significant role.
• Utilizes FORTÉ's project management methodology, identifying Scope, Objectives, Success

• factors, Implementation plan, Schedule, and Communications Plan.
• Holds self and project team accountable to ensure successful project completion within scope
• and timelines of project plan.

#4: Technical Support

• Provide Tier 2 escalation support for the Service Desk
• Work with hardware and software vendors to troubleshoot issues.
• Work with other IT Department members to troubleshoot complex issues.
• Escalate issues to tier 3 when appropriate.
• Updates all service desk tickets assigned to them a minimum of once a week.
• Achieve ticket completion throughput with equal proportion to the others in the role.

#5: Processes, Policies, and Procedures

• Ensures compliance and enforcement of company policies, standards, and procedures.
• Identifies and recommends updates and changes to policies, standards, and procedures as

• appropriate.
• Contributes to knowledge bases for internal IT support, IT contractors, and employee audiences.
• Acts in compliance with devices use policies when dealing with company assets.
• Complies with change management policies and procedures.

#6: Teamwork

• Contributes to documentation for systems, processes, configurations.
• Attend at least one external training course per year and report back to IT team on high level

• lessons learned.
• Ensure all shared account information is stored in a centralized secure location.
• Perform peer review of IT documentation and knowledge articles.
• Cross trains with other IT team members.

Qualifications:

• Proven experience in computer hardware (CompTIA A+ certification or equivalent preferred)
• Minimum of 1 year(s) of experience in a support desk or equivalent role preferred
• Experience supporting Active Directory users and computers.
• Experience with ServiceNow ITSM tools preferred
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Why Should You Apply?

At FORTÉ, your work matters, and it’s easy to see the impact you make. That’s because we’re 100% employee-owned, and everyone here has a stake in how we show up – for each other, our customers, and the future we’re building. You’ll join a team that values your strengths, supports your growth, and shares your commitment to doing work that moves people and organizations forward. With bold momentum and a clear mission, FORTÉ is a place where you can bring your best – and build what’s next.

The benefits of ownership

At FORTÉ, you're not just covered – you’re supported. Our employee-owners have access to a comprehensive benefits package designed to protect your health, grow your wealth, and help you do your best work.

Here’s a look at what we offer:

• Healthcare, vision & dental coverage to keep you and your family well
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars
• Employer-paid life and disability insurance for added peace of mind
• 401(k) with company match to invest in your future
• Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success
• Tuition reimbursement and ongoing learning opportunities to support your growth
• Employer-paid employee assistance program to care for your physical, mental, and financial health
• Paid time off that helps you truly disconnect

FORTÉ is an equal opportunity employer, including individuals with disabilities and veterans.

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