The HT Group
The HT Group is hiring: IT Support Analyst 1 in Austin
The HT Group, Austin, TX, United States, 78716
Overview
Will need to be onsite in SE Austin 4 days per week. This is a 6 month contract to hire opportunity. IT Support Analyst 1
Responsibilities
- Provide first-level support for hardware, software, and system issues via phone, email, and ticketing systems.
- Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and applications.
- Monitor and maintain production systems to ensure optimal performance and uptime.
- Assist in incident response and root cause analysis for system outages or performance degradation.
- Support network infrastructure including switches, routers, firewalls, and wireless access points.
- Assist in network troubleshooting, configuration, and performance monitoring.
- Collaborate with senior analysts and MSP on upgrades and maintenance.
- Participate in cross-functional IT projects including system upgrades, migrations, and rollouts.
- Produce documentation and knowledge base articles for internal use.
- Maintain compliance with security policies and procedures.
Qualifications
- Associate’s degree in Information Technology, computer science, or related field (Preferred; not Required)
- Basic knowledge or experience with networking concepts/fundamentals (routers, switches, cabling, etc.)
- 1–2 years of experience in IT support or helpdesk environment.
- Experience with Windows and macOS operating systems, Microsoft 365 environment, and networking and security concepts.
- Strong organizational and time management skills.
- Excellent verbal and written communication abilities
- Experience with ticketing systems (e.g., Freshdesk, Connectwise, etc.).
- Exposure to ITIL practices and cybersecurity fundamentals.
- Willingness to work on-site for a minimum of four days per week, with availability for on-call support as required.