MedStar Health

IT Client Support Assistant Job at MedStar Health in Athens

MedStar Health, Athens, GA, United States, 30604

Posting Details

Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine.

The UGA College of Agricultural and Environmental Sciences (CAES) is among the best and most established U.S. colleges of agriculture. In its classrooms, its Agricultural Experiment Stations and its statewide network of UGA Cooperative Extension offices, the faculty and staff of CAES are dedicated to discovering, teaching, and delivering the science required for healthy living to flourish in Georgia. Agricultural and environmental sciences are only as important as the food you eat, the clothes you wear and the water and air around you. To improve the quality and guard the safety of life's necessities, CAES has gathered world-renowned scientists and exceptional students.
https://www.caes.uga.edu
https://extension.uga.edu

Monday-Friday, 8 AM-5 PM with rare need to support evening and weekend events. Occasional overnight travel necessary to attend meetings, conferences, etc.

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

About the University of Georgia
Posting Number	S13914P
Working Title	IT Client Support Assistant
Department	CAES-Information Technology
About the College/Unit/Department
College/Unit/Department website	https://oit.caes.uga.edu
Posting Type	External
Retirement Plan	TRS or ORP
Employment Type	Employee
Benefits Eligibility	Benefits Eligible
Full/Part time	Full Time
Work Schedule
Additional Schedule Information
Advertised Salary	$44,000, Commensurate with Experience
Posting Date	07/25/2025
Open until filled	Yes
Closing Date
Proposed Starting Date	08/29/2025
Special Instructions to Applicants
Location of Vacancy	Athens Area
EEO Policy Statement
USG Core Values Statement

Position Information

Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

sit at a workstation for long periods of time. Occasional lifting or moving of computers, servers, network equipment, racks, etc. Driving.

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Minimum Qualifications
Classification Title	IT Client Support Professional
FLSA	Exempt
FTE	1.00
Preferred Qualifications
Position Summary	This position will be responsible for the prescription of technical solutions, technology support, training delivery, and IT project management for specifically assigned departments and units within the College of Agricultural and Environmental Sciences (CAES). It is also a valuable member of the CAES Office of Information Technology (OIT) Athens Campus Operations Team routinely staffing the CAES IT Service Desk. The position is based on the UGA Athens Campus and reports to the OIT IT Manager for Athens Campus Operations. It works collaboratively with other IT professionals associated with both the Athens Campus Operations and the Field Service Operations Teams. This is a specialized, highly-responsible position with a broad understanding of information technology in the modern enterprise. This IT Professional is expected to be the local IT expert for the units and departments it serves having the expectation to prescribe, configure, secure, deploy and support software, hardware resources, server and storage systems and networking infrastructure. A person in this position will strategically evaluate and prescribe technological solutions necessary to meet the operational needs of the department while adhering to the requirements of existing laws, standards and policies. Tactically, the IT Professional in this position will be capable of triaging technological issues; reconciling competing priorities, communicating effectively; demonstrating exceptional customer service; and exhibiting the capacity to independently research, assess and adapt to changing technologies.
Knowledge, Skills, Abilities and/or Competencies	Possess strong organizational skills. Ability to listen effectively and clearly communicate technical issues both orally and in writing. Ability to work independently, multitask and prioritize. Ability to estimate work and meet deadlines. Ability to establish and maintain effective working relationships with others in a team environment. Ability to provide client support in a positive, proactive manner. Ability to effectively adapt to rapidly changing technology and apply it to client needs and departmental goals.
Physical Demands
Is driving a responsibility of this position?	Yes
Is this a Position of Trust?	Yes
Does this position have operation, access, or control of financial resources?	No
Does this position require a P-Card?	No
Is having a P-Card an essential function of this position?	No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?	No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)	Yes
Credit and P-Card policy
Background Investigation Policy

Duties/Responsibilities

Consult with clientele to assess operational requirements for technology systems and services, evaluate options for addressing the client's needs and recommend appropriate solutions. Establish and nurture vendor relationships and partner with appropriate UGA entities to best facilitate the evaluation, specification, procurement and deployment of information technology resources and solutions. Assist the organization in performing life-cycle management, inventory control and the surplus of information technology resources.

Duties/Responsibilities
Percentage of time	35

Provide direct, timely, hands-on technology support to the client including the diagnosis and resolution of issues with standalone or interconnected hardware, software, peripherals, and network devices. This includes support and maintenance of some legacy systems supporting laboratory instrumentation.

Duties/Responsibilities
Percentage of time	35

Coordinate with other IT personnel and leadership to 1) ensure staff have appropriate and consistent access to UGA IT resources and information systems; 2) assist in the planning, development, organization and delivery of training events/programs; and 3) make recommendations for IT solutions and implementation strategies appropriate for meeting the goals and objectives of projects, grants and/or other initiatives.

Duties/Responsibilities
Percentage of time	15

Support of conference events and perform additional duties as assigned.

Duties/Responsibilities
Percentage of time	10

Actively participate in and contribute to IT planning and management efforts.

Duties/Responsibilities
Percentage of time	5

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