Executive IT/AV Support Job at Ethos Veterinary Health in Austin

Overview

Join to apply for the Executive IT/AV Support role at Ethos Veterinary Health. This is an onsite position at our corporate office in Austin, TX, working Monday – Friday with on-call responsibilities to meet the executive team’s needs. In this role, you’ll deliver white-glove service that is the gold standard for the service we offer to our Support Center team.

At National Veterinary Associates and Ethos Veterinary Health, we are united by our love of animals and the people who love them.

Strategic Framing

This role is not just about technical support—it is about business enablement. The Executive IT/AV Support professional is expected to proactively manage technology, anticipate executive needs, and deliver white-glove service with enterprise-grade reliability. The role includes managing a cross-device ecosystem, responding rapidly to crises, and maintaining confidentiality and security at the C-suite level.

• Proactive technology management and anticipation of needs
• White-glove service delivery with enterprise-grade reliability
• Crisis management and rapid response capabilities
• Confidentiality and security awareness at the C-suite level
• Experience supporting C-level executives specifically
• Proficiency across Apple, Microsoft, and enterprise platforms
• Video conferencing expertise (Zoom, Teams)
• Mobile device management and security protocols
• Travel technology coordination

Primary Responsibilities

• Provide support to onsite team members including Executive and VIP level clients with white-glove service
• Troubleshoot and configure Windows platforms (Windows 10, Windows 11)
• Hardware troubleshooting and repair for laptops, desktops, and Audio/Visual Support including Conference Rooms
• Coordinate with external vendors and service providers (e.g., AV integrators, hotels) to ensure seamless technological experiences and connectivity for Executive and VIP clients
• Create and maintain documentation of executive-specific configurations, preferences, and support procedures to enable seamless 24/7 coverage by other team members

Required Qualifications

• Minimum of 5+ years of Desktop Support experience directly supporting VP level and above with emphasis at the Executive level
• Experience supporting Executive and VIP level clients with white-glove service
• Excellent communication and interpersonal skills with users of all skill levels, especially at an Executive level
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Think clearly in difficult situations and know when to escalate and ask for help
• Strong independent judgment and decision-making ability, with minimal supervision required in high-pressure or time-sensitive situations
• Expert experience supporting MAC/iOS is a must-have requirement
• ITSM/Ticketing system experience; ServiceNow a plus
• Troubleshooting and configuration of Windows platforms (Windows 10, Windows 11)
• Hardware troubleshooting and repair, laptops, desktops, and Audio/Visual Support (including Conference Rooms & meeting support)
• Application support experience with Active Directory, Group Policy Management, Remote Desktop Management and Licensing, DNS and DHCP
• Supporting/troubleshooting MS Office (Excel, Word, PowerPoint, Outlook)
• Printer configuration and troubleshooting (Direct Connected & Networked)
• Familiarity with PC imaging software such as Acronis, Fog, Ghost
• Switches/routers/wireless networks (basic troubleshooting - Onsite & remote) - ability to efficiently traverse the first three layers of the OSI model
• Basic connectivity of laptops, PCs, etc.

Preferred Qualifications

• Degree in Computer Science or related field
• 10+ years of Desktop support experience
• Experience with ServiceNow a plus

Preferred Attributes

• Excellent communication and interpersonal skills with users of all skill levels, especially at an Executive level
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Think clearly in difficult situations and know when to escalate and ask for help
• Highly self-motivated and directed
• Ability to work calmly in urgent or stressful situations

This role is not open to receiving agency candidates and any contingent submissions will not be honored.