ZipRecruiter is hiring: Senior IT Support Engineer in Boston

Overview

Z-TECH is seeking a sharp, customer-focused IT Support Engineer to join our growing team. This hybrid role blends remote flexibility with hands-on support at our Concord office and client locations across Greater Boston. You’ll work with a diverse mix of SMBs, nonprofits, and government clients, delivering high-impact technical solutions and white-glove support.

We’re not just solving tickets - we’re building trust, automating intelligently, and staying ahead of the curve. If you thrive in fast-paced environments, love learning new tech, and enjoy working with a tight-knit team that values both precision and personality, we’d love to meet you!

What You’ll Do

• Provide Tier 2/3 support across desktop, network, and cloud environments (Windows, macOS, M365, Azure)
• Onboard/offboard users with a white-glove approach, ensuring seamless transitions
• Build and configure systems (Mac/PC) using AutoPilot, imaging, and scripting tools
• Troubleshoot and resolve issues across endpoints, infrastructure, and SaaS platforms
• Collaborate on infrastructure projects, migrations, and security hardening initiatives
• Maintain compliance and inventory accuracy across user, device, and software assets
• Support remote and onsite engagements, including technical audits and client-facing consultations

What You Bring

• 3–7 years of hands-on IT support experience (MSP background a plus)
• Strong knowledge of Microsoft 365, Intune, Azure AD, and conditional access policies
• Experience with ConnectWise Automate/Manage, scripting, and software deployment
• Familiarity with SPF/DKIM/DMARC, anti-phishing tools, and basic cybersecurity practices
• Solid understanding of Windows Server, Active Directory, Group Policy, and virtualization (VMware)
• Bonus: SonicWall/Cisco, Linux/Unix, IIS, and Mac support experience

You’re a Fit If You…

• Communicate clearly and professionally with clients and teammates
• Thrive in both autonomous and collaborative environments
• Stay organized, punctual, and proactive under shifting priorities
• Are passionate about learning and keeping pace with emerging technologies
• Hold a BS in Computer Science, Network Engineering, or equivalent experience
• Have reliable transportation for occasional onsite visits across Greater Boston

Perks & Benefits

• Competitive salary with performance-based growth
• Medical, dental, and 401(k) with company match
• Generous PTO and paid holidays
• Expense reimbursement and gym membership
• Dog-friendly Concord office with a collaborative vibe

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