CURT G. JOA INC. is hiring: IT Systems Support Technician in Sheboygan Falls

Join to apply for the IT Systems Support Technician role at CURT G. JOA INC.

Job Requirements: The IT Systems Support Technician provides first-line technical assistance for internal users, deploys and maintains end-user hardware and software, and helps ensure reliable, secure operation of company workstations, mobile devices, and peripheral equipment. The role combines hands-on troubleshooting with user training and hardware lifecycle management to keep our team productive and our infrastructure current.

Key Responsibilities:

1. User Support & Training: Serve as primary Tier 1/Tier 2 contact through the ticketing system, resolving hardware, software, and connectivity issues. Onboard new employees—build and image workstations, provision accounts, and deliver systems orientation.
2. Workstation & Peripheral Management: Configure, deploy, and patch Windows desktops/laptops, printers, scanners, and other peripherals. Recommend and implement hardware and software upgrades to improve performance or security. Maintain accurate asset inventory; procure replacement equipment according to lifecycle standards.
3. Network & Mobile Services: Install and terminate network cabling; complete small wiring projects, occasionally using a scissor lift. Set up, configure, and troubleshoot corporate mobile devices and service plans.
4. Operational Excellence: Diagnose root causes, document solutions, and share knowledge with peers to drive continuous improvement. Provide after-hours support on a rotating basis to minimize downtime.

Qualifications:

• Associate degree in Computer Science, Information Technology, or related discipline, or equivalent experience.
• 2-4 years hands-on experience supporting Windows workstations, Microsoft 365 applications, and basic TCP/IP networking.
• Proven troubleshooting skills and the ability to explain technical concepts to non-technical users.
• Capacity to juggle multiple priorities, work independently, and learn emerging technologies.

CURT G. JOA INC. is an Equal Opportunity Employer.

Application Instructions:

Apply Online: ipc.us/t/36855F100E414B2A

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Machinery Manufacturing

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