Peraton
Peraton is hiring: IT Technical Support Technician in Irvine
Peraton, Irvine, CA, United States, 92713
Basic Qualifications:
- High School Diploma and 5 years of experience
- U.S. Citizenship or permanent resident status (Green Card) required
- Excellent customer service skills with a demonstrated ability to communicate effectively with end users.
- Proven experience providing second-tier technical support and performing technical analysis.
- Strong front-line troubleshooting skills with basic to intermediate knowledge of networking concepts such as TCP/IP, VPN, DNS, and DHCP.
- Hands-on experience installing, configuring, adapting, and enhancing technical products, software, and systems.
- Proficiency in common software and hardware technologies used in enterprise environments.
- Ability to work efficiently under pressure and meet strict deadlines in a fast-paced setting.
- Experience supporting conferencing platforms including Zoom and Microsoft Teams.
- Proficient in supporting Microsoft technologies such as Active Directory, Azure AD, Intune, and Microsoft 365 applications.
- Working knowledge of IT service management tools like ServiceNow, Jira, or similar platforms.
Preferred Qualifications:
ITIL v4 certification (preferred, not required)
Experience supporting a public entity, large non-profit, or large corporation (highly preferred)
Experience working directly with C-level executives is a strong plus
Peraton is seeking an experienced IT Technical Support Technician to join our team of qualified and diverse professionals.
Location:
This position is 100% on-site and based in Irvine, California.
Work Schedule:Monday through Friday, 8-hour workdays with flexible start times between 8:00 AM and 11:00 AM.
40 hour work week.
Day to Day Roles and Responsibilities:
- Provides expert and second tier technical support and analysis to field engineers and technicians.
- Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems.
- Tests, trains, and fields support to customers regarding technical aspects of designated systems and services. Provides expertise for the resolution of technical problems, troubleshoots products, and modifies products to customer requirements.
- Maintains trouble logs, instructs users in the use of computers. Investigates information, network, and communications needs of users and makes recommendations regarding software and hardware purchases.Performs basic PC, PBX
- Provides training to customers.
- Travel is frequent and work is generally performed at the customer site.
- Partners with developers and engineers to reduce reoccurring incidents.
- Answers questions about installation, operation, configuration, customization and usage of designated systems and services.