Supervisor, IT User Support Job at GXO Logistics, Inc. in Clayton

Overview

GXO is a leading provider of cutting-edge supply chain solutions. The company values a positive work environment and provides support to excel at work and build a career. The role is based in North America at GXO Supply Chain warehouses, plants and distribution facilities, and is located in Clayton, IN.

Position: Supervisor of IT User Support. You will support and maintain the IT infrastructure at GXO facilities, interface with GXO employees and customers, and deliver strong customer service, prioritization, responsiveness and technical knowledge.

What you’ll do on a typical day

• Identify, triage, prioritize and resolve Level 1 & 2 incidents within the Service Level Agreement (SLA), including responding to high-priority outages outside of normal business hours
• Escalate outages in accordance with the SLA and act as liaison between site leadership, IT leadership and other technical teams during outages
• Prioritize regular workload, special tasks and concurrent projects while allocating time and resources to ensure work is completed accurately, efficiently and timely
• Ensure all systems are operating as efficiently and productively as possible; escalate issues to appropriate leadership/technical teams as needed
• Lead local project management for site technical refreshes, end-user equipment deployments for expansions and site startups
• Identify opportunities to increase accuracy to optimize resources; develop, recommend and implement solutions
• Make technical recommendations to site leadership about problems, projects and releases

What you need to succeed at GXO

At a minimum, you’ll need:

• Bachelors degree or equivalent related work or military experience
• 3 years of experience supporting a corporate, warehouse or networked computer environment
• Willingness to work a variety of shifts, which may include weekends

It’d be great if you also have:

• Supervisory experience in a fast-paced contact center environment
• Ability to troubleshoot and configure Windows PCs and tablets, RF devices and other handheld terminals
• Ability to troubleshoot and configure printers including multifunction, laser, fax, barcode label, dot matrix and high-volume scanners
• 7 years of experience installing, troubleshooting and supporting corporate AV equipment, building, deploying and troubleshooting desktop computers in a corporate environment
• 7-10 years of experience supporting Microsoft Windows OS and telephony equipment

About GXO

We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the world's most successful companies. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

Equal Opportunity

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time. Review GXO\'s candidate privacy statement here.

Location: Clayton, IN