IT Support Technician II Job at REPKON USA in Tampa
REPKON USA, Tampa, FL, United States, 33646
Overview
Job Title: IT Support Technician II
Company: REPKON USA
Location: Tampa, on-site (hybrid possible if approved)
Job Summary: REPKON USA is dedicated to the advancement of novel manufacturing solutions in the commercial, defense, and aerospace industries. We are seeking a hands-on technician to support end users and own day-to-day administration of Microsoft 365 and Azure/Entra ID security. You’ll resolve tickets, keep devices healthy, harden identity and endpoints, and collaborate with security/infra to keep people productive and safe.
Key Responsibilities
- Provide Tier 1–2 support (Windows 10/11, mobile, printers, VPN, SaaS), meeting SLA targets.
- Administer Microsoft 365: Exchange Online, Teams, SharePoint/OneDrive, licensing, groups, mail flow, compliance basics.
- Manage Entra ID (Azure AD): users/groups, SSO app assignments, MFA, Conditional Access, Identity Protection, PIM (as applicable).
- Operate Microsoft Intune/Endpoint Manager: Autopilot, device enrollment, configuration profiles, compliance policies, BitLocker, app packaging, update rings.
- Support Microsoft Defender stack: Defender for Endpoint & Office 365; respond to alerts, isolate devices, run investigations, tune policies.
- Assist with security hygiene: baseline hardening, patching, vulnerability remediation coordination, least-privilege enforcement.
- Build automation with PowerShell (bulk user/device tasks, reporting).
- Maintain documentation and user-facing knowledge base; contribute to onboarding/offboarding playbooks.
Qualifications
Education: Bachelor’s degree in information technology, Cybersecurity, Computer Science, or related field.
Skills:
- 2–4+ years in help desk / IT support in a Microsoft-centric environment.
- Proven Microsoft 365 admin experience (Exchange Online, Teams, SharePoint/OneDrive).
- Practical Entra ID (Azure AD) experience: Conditional Access, MFA, basic app registrations.
- Intune endpoint management (Windows /iOS/Android) and Autopilot experience.
- Familiarity with Defender for Endpoint/Office 365; basic incident triage and remediation.
- Solid PowerShell skills for admin tasks and automation.
- Strong customer service, troubleshooting, and communication skills.
Preferred Experience:
- Exposure to Microsoft Sentinel, Defender for Cloud Apps (MCAS), Purview.
- Experience with AAD SSO integrations, conditional access design, zero trust concepts, ticketing systems, and asset management.
- Certifications: AZ-900, MS-900, SC-900 (foundational); SC-200/300, MD-102, CompTIA A+/Sec+ (plus).
Other Requirements:
- Travel: Possible infrequent visits to other REPKON USA locations.
- Work Environment: Office work environment.
- Background Investigation/Drug Screen/US Person: Required.
What Success Looks Like (first 90 Days)
- 30 days: Master our ticketing, inventories, and M365/Intune standards; close tickets independently.
- 30–60 days: Reduce recurring issues via automation or KB articles; tighten gaps.
- 60–90 days: Lead a small hardening project (e.g., BitLocker/Intune compliance uplift or phishing rule tuning) and report measurable improvements.
We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable law.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Manufacturing