EWTN

EWTN is hiring: IT Support Technician II in Birmingham

EWTN, Birmingham, AL, United States, 35275

Join to apply for the IT Support Technician II role at EWTN.

Install, upgrade, support, clean, maintain, repair, and troubleshoot PCs, laptops, printers, scanners, mobile devices, Windows 10/11, Office 2019/O365 and other authorized desktop applications and peripheral equipment.
Troubleshoot problem areas using diagnostic tools (in person, by telephone, or via remote access) in a timely manner; provide direct end user assistance when required.
Anticipate trends by monitoring and analyzing incoming calls, problems, and support requests.
Use approved tools and methodologies to image, copy and configure systems for deployment.
Familiarize and train end users on basic software, hardware, and peripheral device operation.
Take ownership and responsibility of queries, issues, and problems (tickets) assigned.
Maintain adequate knowledge of approved operating systems and application software used to provide a high level of support.
Responsible for monitoring, operating, managing, troubleshooting, and restoring service to client personal computers (PCs) or laptops that have authorized access to the network.

Hold a minimum of 3 years’ experience with PC hardware and operating systems including installation, maintenance, and troubleshooting.
Physically able to handle equipment (ability to lift up to 50 lbs.).
Key interpersonal strengths include: exceptional analytical, technical and communication skills, precision in prioritizing and handling multiple tasks, resourceful problem solving skills.
Exemplify a friendly attitude when exercising end-user assistance and demonstrate a passion for information services support.
Hold an Associates’ degree in Computer Information Systems, Computer Science, or other relevant area.

A career with purpose! Apply your God-given talents in a mission-centered culture rooted in Catholic values.
Family/life balance; we welcome you as an EWTN family member, not just an employee.
Opportunities for spiritual growth – attend Mass, visit the chapel, or participate in bi-annual retreats.
Generous benefits package including Health, Dental, Vision, Life & Disability; FSA and Retirement Savings Plan.
11 Paid Holidays and generous Paid Time Off program.
Tuition reimbursement through our partnership with Catholic International University.
Professional growth – the ability to learn alongside legacy employees while bringing new ideas to the team!

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